Contact Centre Representative II (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Customer-focused mindset","Problem solving"]

Provide consultation and handle customer inquiries in the contact centre, uncover customer needs, and recommend suitable HSBC products and services to achieve expected outcomes. Propose reasonable solutions based on circumstances to resolve customer issues and deliver consistently high-quality service while working collaboratively as part of the team.

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FursaFursa
HSBC
HSBC
1 month ago

Contact Centre Representative II (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide consultation and handle customer inquiries in the contact centre, uncover customer needs, and recommend suitable HSBC products and services to achieve expected outcomes. Propose reasonable solutions based on circumstances to resolve customer issues and deliver consistently high-quality service while working collaboratively as part of the team.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Consult with and handle customer enquiries/business requests.
  • •Identify customer needs and recommend appropriate products and services to meet expected outcomes.
  • •Develop reasonable solutions based on the situation to resolve customer difficulties.
  • •Deliver high-quality service to ensure customer satisfaction.
  • •Collaborate with the team to provide customer support effectively.

Key Requirements

  • •Have a strong customer service mindset and be willing to work in customer service.
  • •Be fluent in Cantonese, with clear thinking and strong communication skills.
  • •Possess good teamwork spirit.
  • •Have basic English communication and reading/writing ability.
  • •Be able to accept shift/roster scheduling (shift work preferred).
Skills:Customer serviceCommunicationTeamworkCustomer-focused mindsetProblem solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn