FinCrime Quality Team Lead (SAR reporting)

Wise
Hyderabad
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsSkills: ["Leadership","Performance management","Communication","Problem-solving","Accountability"]

Lead a QC team of specialists, setting and enforcing quality standards for SAR reporting. Own KPI outcomes, delivery targets, and quality benchmarks, while managing performance through coaching and clear accountability. Oversee QC processes like sample selection and task allocation, ensure alignment with internal SLAs and regulatory requirements, and serve as the primary escalation point for complex quality disputes. Drive risk identification and continuous operational improvements.

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FursaFursa
Wise
Wise
2 days ago

FinCrime Quality Team Lead (SAR reporting)

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Last checked: 21 minutes agoStatus: Live

Job Summary

Lead a QC team of specialists, setting and enforcing quality standards for SAR reporting. Own KPI outcomes, delivery targets, and quality benchmarks, while managing performance through coaching and clear accountability. Oversee QC processes like sample selection and task allocation, ensure alignment with internal SLAs and regulatory requirements, and serve as the primary escalation point for complex quality disputes. Drive risk identification and continuous operational improvements.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Directly lead, coach, mentor, and develop QC specialists, fostering precision, accountability, and continuous improvement.
  • •Own and monitor team KPI outcomes, delivery targets, and quality benchmarks by implementing strategies that elevate operational standards.
  • •Oversee QC processes including sample selection and task allocation to ensure timely, accurate, and impartial quality reviews.
  • •Ensure outputs align with internal SLAs, operational procedures, and regulatory requirements, maintaining rigorous quality and accuracy.
  • •Analyze quality trends and root causes, manage complex escalations, and identify operational risks to drive effective process improvements.

Key Requirements

  • •5+ years leading operational teams (preferably quality control/assurance) in high-pressure, regulated environments with proven performance management and delivery against strict deadlines.
  • •Proven ability to set clear expectations, coach for improvement, and address underperformance effectively.
  • •Decisive, action-oriented leadership with willingness to take charge, make tough decisions, and hold the team accountable to high standards.
  • •Strong problem-solving and prioritization skills, with the ability to multitask and take full ownership under pressure.
  • •Excellent verbal and written English communication skills for presenting complex issues and recommendations to diverse stakeholders.
Experience:5+ yearsFinancial servicesFintech
Skills:LeadershipPerformance managementCommunicationProblem-solvingAccountability
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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