Platform Success Manager

Sequoia
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Relationship management","Team collaboration"]

Platform Success Manager guides client organizations on Sequoia topics including benefits, systems, and HRIS; drives adoption of the Compensation Operating System (Comp OS) through configuration and ongoing support; provides consulting, training, and project management to ensure client success and engagement; proactively resolves issues; builds trusted advisor relationships in a fast-paced, results-driven team.

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FursaFursa
Sequoia
Sequoia
9 months ago

Platform Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Platform Success Manager guides client organizations on Sequoia topics including benefits, systems, and HRIS; drives adoption of the Compensation Operating System (Comp OS) through configuration and ongoing support; provides consulting, training, and project management to ensure client success and engagement; proactively resolves issues; builds trusted advisor relationships in a fast-paced, results-driven team.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary day-to-day guide for clients on all Sequoia-related topics, including benefits, systems, and HRIS.
  • •Educate clients on Sequoia s programs and tools to help them maximize their offerings.
  • •Drive adoption of Sequoia s Compensation Operating System (Comp OS) through seamless platform configuration and ongoing support.
  • •Provide consulting, training, and project management to ensure client success and engagement.
  • •Proactively identify and resolve issues to deliver an exceptional client experience.

Key Requirements

  • •Bachelors Degree and 3+ years of experience in SaaS, client service or benefits/comp platforms.
  • •Proven project management skills, driving adoption, and implementation.
  • •Background in startup or fast-paced environments, adaptable to scaling teams.
  • •Strong technical aptitude with experience in HR Tech/SaaS platforms
  • •Ability to communicate and work across client organizations (HR, CEO, CFO)
Experience:3+ yearsSaaSHR techBenefits
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingRelationship managementTeam collaboration
Languages:English
Tech Stack:HRISComp OSSaaSHR tech

Company Brief

Sequoia
Global venture capital firm investing across seed, early-stage, and growth-stage technology companies. Provides capital, operational support, and network resources to help founders scale market-leading businesses across sectors and geographies.
Industry: Venture Capital
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Menlo Park, United States
Founded: 1972
WebsiteLinkedIn