Customer Success Manager

CodeHS
Chicago
Workplace: OnsiteFull timeUSD 64,000 - 78,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Relationship-building","Problem-solving","Customer-success"]

Customer Success Manager at CodeHS will onboard new school customers, manage implementations, and build strong relationships with educators and administrators to ensure successful use of CodeHS products. You’ll handle customer inquiries, coordinate integrations with school systems, and drive renewal and retention while traveling to visit key customers.

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CodeHS
CodeHS
4 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Customer Success Manager at CodeHS will onboard new school customers, manage implementations, and build strong relationships with educators and administrators to ensure successful use of CodeHS products. You’ll handle customer inquiries, coordinate integrations with school systems, and drive renewal and retention while traveling to visit key customers.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product
  • •Handle questions from customers of CodeHS
  • •Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform
  • •Visit local customers in person; travel to visit major customers in different parts of the country
  • •Keep customer satisfaction high to drive retention and renewals
Travel: Low travel

Pay and Benefits

Salary: USD 64,000 - 78,000 annually

Key Requirements

  • •Passionate about improving access to quality education
  • •Strong written and verbal communication skills
  • •Extremely organized and detail oriented
  • •Interest in coding education; prior experience a plus
  • •Teaching experience or working in the educational system preferred
Experience:EducationEdtechSaaS
Skills:CommunicationOrganizationRelationship-buildingProblem-solvingCustomer-success
Languages:English

Company Brief

CodeHS
Provides an online platform and curriculum for teaching computer science to K–12 students, offering interactive coding lessons, teacher tools, assessments, and professional development to schools and districts.
Industry: EdTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn