Market Manager - Springfield

Discover Financial
Virginia
Workplace: OnsiteFull timeUSD 104,500 - 115,500 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Leadership","Coaching","Mentorship","Problem-solving","Community engagement"]

Lead a multi-branch retail market by coaching Branch Ambassadors to deliver an exceptional, human-centered customer experience. Partner with teams and external stakeholders to handle escalations, improve operations, maintain high brand standards, and drive continuous improvement across 1–3 branches. Bring digital know-how to help guests navigate mobile and online banking, and champion community impact through approved volunteer initiatives.

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Discover Financial
Discover Financial
1 day ago

Market Manager - Springfield

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead a multi-branch retail market by coaching Branch Ambassadors to deliver an exceptional, human-centered customer experience. Partner with teams and external stakeholders to handle escalations, improve operations, maintain high brand standards, and drive continuous improvement across 1–3 branches. Bring digital know-how to help guests navigate mobile and online banking, and champion community impact through approved volunteer initiatives.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Coach Branch Ambassador teams to deliver “Every Customer, Every Time” experiences and measure success by connection quality.
  • •Handle complex customer escalations and ensure seamless, high-tier experiences with partners and internal teams.
  • •Maintain a pristine environment and model Capital One values across all customer touchpoints.
  • •Manage an average of 1–3 branches with an owner’s mindset, driving operational excellence and continuous improvement.
  • •Coach teams to de-escalate, solve unexpected problems, support digital innovation, and lead approved community volunteer initiatives.

Pay and Benefits

Salary: USD 104,500 - 115,500 annually
Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget401kParental LeaveLife InsuranceDisability InsuranceChildcare

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 2 years of Retail, Sales, or Banking experience.
  • •At least 1 year of People Management experience or 1 year of Supervisory experience.
  • •4+ years of Customer, Retail, or Financial Services experience.
  • •2+ years of People Management experience.
Experience:2+ yearsRetailSalesBankingFinancial servicesCustomer service
Skills:LeadershipCoachingMentorshipProblem-solvingCommunity engagement
Tech Stack:Mobile bankingOnline bankingAIGEMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn