Service Desk Technician

General Dynamics
United States
Workplace: OnsiteFull timeUSD 27.2 - 36.8 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: associatesSkills: ["Customer service","Interpersonal communication","Technical problem-solving"]

Provide enterprise IT service desk support, troubleshooting network, desktop, and systems hardware/software issues for on-site personnel and remote users. Resolve incidents across laptops, thin clients, and peripherals, using Jira Service Management and DynaTrace monitoring to identify and track recurring problems end-to-end. Support users via email, telephone, and instant messaging, record work in Jira, update maintenance tools, and route complex requests to specialists. Perform onsite work at Los Angeles Air Force Base.

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General Dynamics
General Dynamics
17 hours ago

Service Desk Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide enterprise IT service desk support, troubleshooting network, desktop, and systems hardware/software issues for on-site personnel and remote users. Resolve incidents across laptops, thin clients, and peripherals, using Jira Service Management and DynaTrace monitoring to identify and track recurring problems end-to-end. Support users via email, telephone, and instant messaging, record work in Jira, update maintenance tools, and route complex requests to specialists. Perform onsite work at Los Angeles Air Force Base.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshooting for network, desktop, and systems hardware/software.
  • •Assist and resolve hardware and software technical problems for laptops, thin clients, and peripherals.
  • •Answer user queries via email, telephone, and instant messaging.
  • •Identify problems via monitoring of Jira Service Management and DynaTrace portals and maintain incident ownership end-to-end.
  • •Record work in Jira Service Management, enter standardized maintenance data, and route calls to appropriate specialists.
Travel: Low travel

Pay and Benefits

Salary: USD 27.2 - 36.8 hourly
Perks:401kHealth InsuranceDentalVisionLearning BudgetPaid Leave

Key Requirements

  • •AA/AS and 3+ years of related experience (or equivalent).
  • •Ability to obtain an Interim Secret Clearance within 3 months of hire.
  • •Positive customer service attitude and a detailed technical problem-solving approach.
  • •Excellent interpersonal communication skills for supporting users via email, telephone, and instant messaging.
  • •Ability to lift and move objects up to 50 pounds and move between work sites as required.
Experience:3+ years
Education:Associate's
Skills:Customer serviceInterpersonal communicationTechnical problem-solving
Certifications:Security+
Tech Stack:Jira Service ManagementDynaTraceMicrosoft Active Directory

Eligibility

Nationality:US National
Security Clearance:Interim SecretSecret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn