Huntsman

1 week ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Drive continuous improvement of customer journeys by coordinating global customer experience initiatives across service, customer insights, digital tools, and experience optimization. Collect and analyze customer feedback using survey tools (e.g., Customer Gauge), manage follow-ups, and maintain KPI dashboards with high data accuracy. Act as administrator for the CRM platform (C4C), provide first-level user support, and collaborate with cross-functional teams on transformation and commercial enablement.

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support and coordinate global customer experience initiatives focused on continuous improvement of customer journeys, tools, and data quality.
•Collect, consolidate, and analyze customer feedback globally, including managing survey tools and reporting (e.g., Customer Gauge).
•Coordinate service enhancement activities and ensure structured follow-up on user feedback.
•Administer the CRM platform (C4C), provide first-level user support, and coordinate with global key users to ensure smooth adoption.
•Maintain KPI dashboards with high data accuracy and support transformation project coordination, documentation, testing, and communication.

Key Requirements

•2–3 years of experience in Customer Service, Order Management, or similar roles.
•Experience with CRM and/or ERP systems; SAP exposure is preferred.
•Strong analytical skills with experience in data, reporting, and dashboards.
•Proven ability to work with cross-functional and international stakeholders.
•Strong communication and collaboration skills with an ability to adapt to change initiatives.

Skills:CuriosityAnalytical thinkingCustomer focusCommunicationCross-functional collaboration

Tech Stack:CRMC4CERPSAPExcelKPI dashboardsCustomer Gauge

Company Brief

Huntsman

Huntsman is a global manufacturer of differentiated and specialty chemicals used in industries such as construction, textiles, automotive, and consumer products. It develops and supplies performance materials, polyurethanes, and advanced chemical solutions worldwide.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: The Woodlands, United States

Founded: 1970

Website LinkedIn

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Huntsman

1 week ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support and coordinate global customer experience initiatives focused on continuous improvement of customer journeys, tools, and data quality.
•Collect, consolidate, and analyze customer feedback globally, including managing survey tools and reporting (e.g., Customer Gauge).
•Coordinate service enhancement activities and ensure structured follow-up on user feedback.
•Administer the CRM platform (C4C), provide first-level user support, and coordinate with global key users to ensure smooth adoption.
•Maintain KPI dashboards with high data accuracy and support transformation project coordination, documentation, testing, and communication.

Key Requirements

•2–3 years of experience in Customer Service, Order Management, or similar roles.
•Experience with CRM and/or ERP systems; SAP exposure is preferred.
•Strong analytical skills with experience in data, reporting, and dashboards.
•Proven ability to work with cross-functional and international stakeholders.
•Strong communication and collaboration skills with an ability to adapt to change initiatives.

Skills:CuriosityAnalytical thinkingCustomer focusCommunicationCross-functional collaboration

Tech Stack:CRMC4CERPSAPExcelKPI dashboardsCustomer Gauge

Company Brief

Huntsman

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: The Woodlands, United States

Founded: 1970

Website LinkedIn