Policy Management Officer (Spanish Speakers) (Cairo, EG)

Allianz
Cairo
Full timeFunction: Government Affairs & Public PolicySkills: ["Communication","Team player","Attention to detail","Time management","Initiative"]

Manage corporate client policy administration and renewals as the main point of contact for assigned group schemes, sales managers, and brokers. Handle customer requests via email within SLA targets, process 40+ emails daily, and follow procedures for anti-corruption, fraud, complaints handling, and data protection. Maintain professional relationships with internal and external stakeholders, strive for first-time resolution, and work effectively in an AI-enabled, fast-paced environment.

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FursaFursa
Allianz
Allianz
1 day ago

Policy Management Officer (Spanish Speakers) (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Manage corporate client policy administration and renewals as the main point of contact for assigned group schemes, sales managers, and brokers. Handle customer requests via email within SLA targets, process 40+ emails daily, and follow procedures for anti-corruption, fraud, complaints handling, and data protection. Maintain professional relationships with internal and external stakeholders, strive for first-time resolution, and work effectively in an AI-enabled, fast-paced environment.
Location: Cairo
Employment Type: Full time · Permanent
Job Function: Government Affairs & Public Policy

Key Responsibilities

  • •Administrate a portfolio of corporate clients and handle policy management for small, medium, and large clients.
  • •Serve as the main point of contact for assigned group schemes, sales managers, and brokers.
  • •Respond to external and internal requests via email within 24-hour SLA targets and process 40+ emails per day.
  • •Follow department and company procedures for anti-corruption, fraud, complaints handling, and data protection.
  • •Work towards first-time resolution and build positive professional relationships with internal and external clients.

Key Requirements

  • •Spanish Speakers only.
  • •Administrative experience in a customer-focused role.
  • •Strong knowledge of Microsoft Office (Word & Excel).
  • •Ability to work in a pressurized environment with tight deadlines and high attention to detail.
  • •Strong communication skills (verbal and written) with time management and prioritization.
Skills:CommunicationTeam playerAttention to detailTime managementInitiative
Languages:Spanish
Tech Stack:Microsoft OfficeWordExcel

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn