Customer Service Advisor (French Speaker)

Farfetch
Lisbon
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Listening","Empathy","Problem-solving","Teamwork"]

The role is a customer service advisor in the Lisbon-based Operations team, handling inquiries in French and English across chat, email, and phone channels. You’ll provide product information, support to consumers and partners, and embody the Farfetch brand while contributing to a positive customer experience in a hybrid Lisbon setting.

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Farfetch
Farfetch
7 months ago

Customer Service Advisor (French Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

The role is a customer service advisor in the Lisbon-based Operations team, handling inquiries in French and English across chat, email, and phone channels. You’ll provide product information, support to consumers and partners, and embody the Farfetch brand while contributing to a positive customer experience in a hybrid Lisbon setting.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to Customer Inquiries through several channels (Chat, Email and Telephone)
  • •Provide information with regards to products and services and other related inquiries
  • •Be the face of Farfetch to our customers and partners alike

Pay and Benefits

Perks:Health InsuranceSabbaticalUdemyFlexible Benefits

Key Requirements

  • •Experienced in customer service (1 year), in a fashion environment
  • •Fluent in English and French (mandatory)
  • •Proficient in the use of IT systems, both customer service specific and Windows packages
  • •Experience with written skills
  • •Experience with listening
Experience:1+ yearsFashion
Skills:CommunicationListeningEmpathyProblem-solvingTeamwork
Languages:EnglishFrench
Tech Stack:Windows

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn