Samsara

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide world-class hardware and software support as part of the Tier 2 Global Technical Support team. Tackle medium-to-high complexity customer issues, troubleshoot using product expertise across Samsara’s IoT solutions, and drive SLA-focused responsiveness. Author and maintain customer-facing knowledge base articles, collaborate with Enablement, Engineering, and Product to reproduce bugs and build testbeds, and feed improvement insights back to Support Management.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve medium-to-high complexity customer issues using technical knowledge and product expertise across IoT solutions.
•Respond to customers in a timely, helpful manner focused on meeting SLA goals.
•Partner with Enablement to author and maintain customer-facing knowledge base articles for self-service.
•Work closely with Engineering and Product teams to reproduce bugs and build testbeds as needed.
•Provide feedback to Support Management to improve products and processes and enhance customer experience.

Pay and Benefits

Salary: USD 71,102.5 - 95,600 annually

Equity and Bonus:Equity

Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
•3–5 years of experience in support, engineering, or other technical roles, including 1–2 years troubleshooting mobile applications.
•Strong familiarity using CRMs like Zendesk or Salesforce.
•Comfort interfacing with engineers, translating complex technical concepts, and working with SaaS systems.
•Excellent customer service, interpersonal skills, and written/verbal communication.

Experience:3-5 yearsIoTHardware supportSoftware supportSaaSMobile applicationsCustomer support

Education:Bachelor's in Computer Science, Engineering (Mechanical/Electrical) or other technical fields

Skills:Customer serviceCommunicationTroubleshootingDocumentationCollaboration

Languages:English

Tech Stack:IoTHardwareSoftwareCloudAIZendeskSalesforceCRMSaaSAPIMobile applications

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Samsara

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve medium-to-high complexity customer issues using technical knowledge and product expertise across IoT solutions.
•Respond to customers in a timely, helpful manner focused on meeting SLA goals.
•Partner with Enablement to author and maintain customer-facing knowledge base articles for self-service.
•Work closely with Engineering and Product teams to reproduce bugs and build testbeds as needed.
•Provide feedback to Support Management to improve products and processes and enhance customer experience.

Pay and Benefits

Salary: USD 71,102.5 - 95,600 annually

Equity and Bonus:Equity

Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
•3–5 years of experience in support, engineering, or other technical roles, including 1–2 years troubleshooting mobile applications.
•Strong familiarity using CRMs like Zendesk or Salesforce.
•Comfort interfacing with engineers, translating complex technical concepts, and working with SaaS systems.
•Excellent customer service, interpersonal skills, and written/verbal communication.

Experience:3-5 yearsIoTHardware supportSoftware supportSaaSMobile applicationsCustomer support

Education:Bachelor's in Computer Science, Engineering (Mechanical/Electrical) or other technical fields

Skills:Customer serviceCommunicationTroubleshootingDocumentationCollaboration

Languages:English

Tech Stack:IoTHardwareSoftwareCloudAIZendeskSalesforceCRMSaaSAPIMobile applications

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn