Case Manager Level 2 (Sydney, NSW, AU, 2000)

Allianz
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Empathetic communication","Customer-focused mindset","Problem-solving","Stakeholder management","Collaboration"]

Manage initial and ongoing assessment of Group Accident and Health claims through to finalization for claimants in Sydney. Act as the first point of contact for new claimants and provide ongoing support and updates throughout the claim journey. Build relationships with internal and external stakeholders, deliver consistent, high-standard customer service, and handle complex, difficult situations with empathy and professionalism.

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FursaFursa
Allianz
Allianz
1 day ago

Case Manager Level 2 (Sydney, NSW, AU, 2000)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage initial and ongoing assessment of Group Accident and Health claims through to finalization for claimants in Sydney. Act as the first point of contact for new claimants and provide ongoing support and updates throughout the claim journey. Build relationships with internal and external stakeholders, deliver consistent, high-standard customer service, and handle complex, difficult situations with empathy and professionalism.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage initial and ongoing assessment of claims through to finalization.
  • •Serve as the first point of contact for new claimants and support existing customers with enquiries.
  • •Ensure consistent delivery of high-standard customer service and provide regular claim updates.
  • •Build effective relationships with internal and external stakeholders.
  • •Support a high-performance claims service culture and handle complex, difficult situations professionally.

Pay and Benefits

Equity and Bonus:Equity
Perks:Learning BudgetShare PurchaseDiscounts

Key Requirements

  • •Experience managing Accident and Health Insurance claims, or proven experience managing Personal Injury claims.
  • •Strong drive to apply customer-focused experience to case management.
  • •Empathetic, customer-focused approach to support claimants through difficult moments.
  • •Ability to handle difficult situations professionally while resolving complex issues.
  • •Ability to collaborate in a team environment and provide advice and guidance to others.
Skills:Empathetic communicationCustomer-focused mindsetProblem-solvingStakeholder managementCollaboration

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn