Moonset Health

3 months ago

Founding CX Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Founding CX Lead who will own onboarding, workflow configuration, training, adoption, and retention for Moonset Health’s AI-powered post-acute care documentation tools; collaborates with Product and Engineering to tailor AI workflows, analyzes adoption, triages issues, and builds scalable playbooks aimed at rapid live deployment and long‑term customer value.

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Entrepreneurship & Venture Building

Seniority: Manager level

Key Responsibilities

•Onboard new customers and get teams live quickly.
•Train clinicians, admins, and compliance teams.
•Monitor adoption through usage data, customer feedback, and frontline support.
•Triage issues, unblock customers, and coordinate closely with Engineering.
•Surface customer patterns to Product and Engineering and help prioritize improvements.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•3–6+ years in customer success, implementation, product ops, consulting, healthcare ops, or a similar customer-facing role.
•Technically comfortable; fluent with AI tools, SQL, automations, and troubleshooting.
•Strong customer instincts; trusted by both frontline users and leadership.
•Clear, sociable, and fun communicator who can train busy, non-technical healthcare teams.
•Operationally rigorous; able to turn messy workflows into repeatable processes.

Experience:3-6 yearsHealthcare operationsCustomer successImplementationProduct ops

Skills:SQLAI toolsAutomationTroubleshooting

Languages:English

Tech Stack:SQLAI toolsDatadog

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Moonset Health

Moonset Health offers virtual mental health care focused on adolescents and young adults, providing therapy, psychiatric evaluation, and medication management via telehealth to address mood, anxiety, and neurodevelopmental conditions.

Industry: Mental Health

Website

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Moonset Health

3 months ago

Founding CX Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Entrepreneurship & Venture Building

Seniority: Manager level

Key Responsibilities

•Onboard new customers and get teams live quickly.
•Train clinicians, admins, and compliance teams.
•Monitor adoption through usage data, customer feedback, and frontline support.
•Triage issues, unblock customers, and coordinate closely with Engineering.
•Surface customer patterns to Product and Engineering and help prioritize improvements.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•3–6+ years in customer success, implementation, product ops, consulting, healthcare ops, or a similar customer-facing role.
•Technically comfortable; fluent with AI tools, SQL, automations, and troubleshooting.
•Strong customer instincts; trusted by both frontline users and leadership.
•Clear, sociable, and fun communicator who can train busy, non-technical healthcare teams.
•Operationally rigorous; able to turn messy workflows into repeatable processes.

Experience:3-6 yearsHealthcare operationsCustomer successImplementationProduct ops

Skills:SQLAI toolsAutomationTroubleshooting

Languages:English

Tech Stack:SQLAI toolsDatadog

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Moonset Health

Industry: Mental Health

Website