Associate Client Manager- Fixed Term Contract

NTT
Nairobi
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1-2 yearsEducation: bachelorsSkills: ["Client engagement","Client service orientation","Communication","Sales planning","Sales acumen"]

Support the Client Management team in managing and growing assigned accounts to drive expansion and renewals. Help minimize churn and maximize retention by learning to identify customer needs, support the client lifecycle, and assist with commercial agreements. Engage clients to address concerns, learn solution recommendations aligned to NTT product offerings, and help generate demand via digital marketing channels. Use sales tools to manage territory, accounts, opportunities, pipelines, and forecasts while maintaining strong client communications.

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FursaFursa
NTT
NTT
1 month ago

Associate Client Manager- Fixed Term Contract

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Last checked: 20 hours agoStatus: Live

Job Summary

Support the Client Management team in managing and growing assigned accounts to drive expansion and renewals. Help minimize churn and maximize retention by learning to identify customer needs, support the client lifecycle, and assist with commercial agreements. Engage clients to address concerns, learn solution recommendations aligned to NTT product offerings, and help generate demand via digital marketing channels. Use sales tools to manage territory, accounts, opportunities, pipelines, and forecasts while maintaining strong client communications.
Location: Nairobi
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support managing and growing client relationships to drive expansion and renewals across assigned accounts.
  • •Assist in minimizing churn and maximizing retention by uncovering opportunities and understanding client needs.
  • •Under supervision, engage with clients to address concerns and develop ability to recommend solutions delivered by the organization.
  • •Assist with generating demand by identifying client current needs and engaging clients through digital marketing channels.
  • •Use sales tools and methodology to manage territory, accounts, opportunities, pipelines, and forecast, while maintaining open client communication channels.

Key Requirements

  • •Bachelor's degree (or equivalent) in business or a sales-related field.
  • •1–2 years of entry-level experience working as part of a sales team in a fast-paced environment.
  • •Entry-level experience in a sales environment and/or customer service or technical support role.
  • •Contact centre experience in an IT environment (preferably telco/connectivity).
  • •Some experience working with Salesforce.com contact platform (advantageous).
Experience:1-2 years
Education:Bachelor's in Business or sales related field
Skills:Client engagementClient service orientationCommunicationSales planningSales acumen
Tech Stack:Salesforce.com

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn