Senior Customer Enablement Manager

Horizon3.ai
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Instructional design","Cross-functional collaboration","Technical communication","Ownership","Continuous improvement"]

Build and continuously improve a hands-on customer learning experience for NodeZero, bringing the Horizon3 Customer Academy to life. Design curriculum architecture, guided learning paths, hands-on modules, and customer certifications that validate practical readiness—not just completion. Partner closely with Product, Engineering, Customer Success, Sales Engineering, Product Marketing, Attack Research, and other SMEs to translate complex technical workflows into clear, outcome-oriented education and drive faster time to value.

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FursaFursa
Horizon3.ai
Horizon3.ai
4 days ago

Senior Customer Enablement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Build and continuously improve a hands-on customer learning experience for NodeZero, bringing the Horizon3 Customer Academy to life. Design curriculum architecture, guided learning paths, hands-on modules, and customer certifications that validate practical readiness—not just completion. Partner closely with Product, Engineering, Customer Success, Sales Engineering, Product Marketing, Attack Research, and other SMEs to translate complex technical workflows into clear, outcome-oriented education and drive faster time to value.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Define and launch the foundational Customer Academy strategy, curriculum architecture, and learning paths across customer roles, use cases, and proficiency levels.
  • •Design and produce customer certifications and readiness programs with practical assessments, scenario-based exercises, and clear completion criteria.
  • •Create practical technical “how-to” modules covering NodeZero workflows such as configuration, test execution, findings review, reporting, and remediation validation.
  • •Develop and maintain deep NodeZero product and domain enablement knowledge, staying current on releases and translating product changes into updated learning experiences.
  • •Partner with technical SMEs and cross-functional teams to review content accuracy, gather expertise, and continuously improve learning based on customer feedback and adoption data.

Key Requirements

  • •Hands-on customer enablement experience creating technical learning content and learning strategies for practitioners.
  • •Strong NodeZero domain knowledge (or ability to build it quickly), including product tiers, workflows, and customer use cases.
  • •Excellent instructional design ability to translate complex technical concepts into clear, usable, outcome-oriented education.
  • •Experience designing certification programs with assessments, hands-on exercises, and completion criteria that validate practical ability.
  • •Comfort working cross-functionally with Product, Engineering, Customer Success, Sales Engineering, Product Marketing, and technical SMEs to ensure accuracy and keep content current.
Experience:CybersecurityPentestingCustomer enablement
Skills:Instructional designCross-functional collaborationTechnical communicationOwnershipContinuous improvement
Tech Stack:NodeZeroArticulate Rise

Company Brief

Horizon3.ai
Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 4.9
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