Senior Manager, Customer Success (R5273)

Lead and scale the Aircraft Division Customer Success function for V-BAT and X-BAT customers across U.S. government, allied defense, and strategic commercial accounts. Manage and develop a team of Customer Success Managers, define the customer success operating model and governance, and run the Critical Accounts Program for escalated, at-risk customers. Serve as a senior customer advocate, translate feedback into lasting improvements, and own customer success metrics and executive visibility.