Customer Service Representative (Latin America)

Wing Assistant
Lima
Workplace: RemoteFull timeUSD 760 - 980 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Time management","Customer service","Organization","Proactivity"]

Customer Service Representative role handling inbound/outbound calls, resolving customer concerns, and building trusted relationships with customers. Remote, US-hours schedule, requires strong English communication, CRM/VoIP familiarity, and organized, proactive work ethic. You will maintain records of interactions, follow procedures, and contribute to customer satisfaction while leveraging upskilling opportunities in a supportive, remote team environment.

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FursaFursa
Wing Assistant
Wing Assistant
7 months ago

Customer Service Representative (Latin America)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Customer Service Representative role handling inbound/outbound calls, resolving customer concerns, and building trusted relationships with customers. Remote, US-hours schedule, requires strong English communication, CRM/VoIP familiarity, and organized, proactive work ethic. You will maintain records of interactions, follow procedures, and contribute to customer satisfaction while leveraging upskilling opportunities in a supportive, remote team environment.
Location: Lima
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage inbound and outbound calls
  • •Resolve customer concerns effectively and efficiently
  • •Build sustainable relationships and trust with customer accounts through open and interactive communication
  • •Ensure customer satisfaction in every interaction
  • •Keep records of customer interactions, process and update customer accounts and file documents

Pay and Benefits

Salary: USD 760 - 980 monthly
Perks:Job SecurityPaid TrainingRemote WorkHoliday Pay

Key Requirements

  • •At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • •Excellent English communication skills, both written and verbal (at least B2 level)
  • •Excellent phone, email, and instant messaging communication skills
  • •Solid organizational and time management skills
  • •Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience:1+ yearsCustomer service
Skills:CommunicationTime managementCustomer serviceOrganizationProactivity
Languages:English
Tech Stack:CRMVoIPMS OfficeGoogle Calendar

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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