Technical Integration Specialist (EMEA)

Constructor
United Kingdom, Portugal, Estonia
Workplace: RemoteFull timeUSD 80,000 - 110,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Interpersonal skills","Problem-solving","Attention to detail","Proactive issue resolution"]

Provide first-level technical integration support for ecommerce customers using Constructor’s AI-powered search platform. Help onboard customers through API/library setup, troubleshoot integration issues with Customer Success teams, and assist with product catalog index configuration (facets, sort orders, searchabilities). Act as a liaison between customers and technical resources, communicate clearly, and continuously improve integration documentation based on recurring issues.

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FursaFursa
Constructor
Constructor
2 months ago

Technical Integration Specialist (EMEA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide first-level technical integration support for ecommerce customers using Constructor’s AI-powered search platform. Help onboard customers through API/library setup, troubleshoot integration issues with Customer Success teams, and assist with product catalog index configuration (facets, sort orders, searchabilities). Act as a liaison between customers and technical resources, communicate clearly, and continuously improve integration documentation based on recurring issues.
Location: United Kingdom, Portugal, Estonia
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Collaborate with customers to understand integration needs and support them through onboarding.
  • •Provide expert guidance on integrating with Constructor APIs and using open source libraries.
  • •Troubleshoot technical challenges and integration issues alongside Customer Success teams.
  • •Help customers configure product catalog indexes, including uploading data and setting facets, searchabilities, and sort orders.
  • •Act as a liaison between customers and technical resources, responding promptly with clear explanations and improving documentation based on common issues.

Pay and Benefits

Salary: USD 80,000 - 110,000 annually
Perks:Remote WorkPaid LeaveHome OfficeLearning BudgetParental Leave

Key Requirements

  • •Proven experience in customer support or technical support roles.
  • •Knowledge of REST-based web services, APIs, and integration best practices.
  • •Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • •Detail-oriented mindset with a commitment to delivering exceptional customer support.
  • •Strong problem-solving skills and a proactive approach to issue resolution.
Skills:CommunicationInterpersonal skillsProblem-solvingAttention to detailProactive issue resolution
Tech Stack:RESTWeb servicesAPIsJSONCSVSearch/index conceptsFacetsPostmanLogsDebugging toolsA/B testingHTTPNetwork request routingJavaScriptOpen source libraries

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn