Employee Relations Manager

Zoom Video Communications
United States
Workplace: RemoteFull timeUSD 97,600 - 225,700 annuallyFunction: People, HR & TalentExperience: 8+ yearsSkills: ["Objectivity","Sound judgment","Risk assessment","Coaching","Documentation precision"]

Own the employee relations function end to end, leading complex workplace investigations and serving as a trusted advisor to business and People Business Partners across all US locations. Manage the Performance Improvement Plan lifecycle, coach managers on performance documentation and accountability, and design manager enablement programs. Analyze trends from exit data and surveys to identify systemic issues and recommend data-driven interventions to leadership.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
1 day ago

Employee Relations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the employee relations function end to end, leading complex workplace investigations and serving as a trusted advisor to business and People Business Partners across all US locations. Manage the Performance Improvement Plan lifecycle, coach managers on performance documentation and accountability, and design manager enablement programs. Analyze trends from exit data and surveys to identify systemic issues and recommend data-driven interventions to leadership.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end workplace investigations across all US jurisdictions with Legal and People Business Partners to assess risk and drive resolution.
  • •Manage the Performance Improvement Plan (PIP) lifecycle, ensuring documentation quality, timeline adherence, and consistent application.
  • •Coach managers on performance documentation, difficult conversations, and accountability practices that prevent escalation and support development.
  • •Design and deliver manager enablement programs on feedback, performance management, hiring practices, and compliance topics.
  • •Analyze employee relations trends, exit data, and survey feedback to identify systemic issues and recommend data-driven interventions.

Pay and Benefits

Salary: USD 97,600 - 225,700 annually
Equity and Bonus:Equity

Key Requirements

  • •8+ years of employee relations experience, including leading complex workplace investigations with multiple stakeholders.
  • •Deep knowledge of California employment law and multi-state US compliance requirements, applying legal insight to risk assessment and decisions.
  • •Track record coaching managers on performance documentation, difficult conversations, and accountability processes.
  • •High precision documenting investigations, case resolutions, and performance actions with consistency needed for legal scrutiny.
  • •SHRM-CP, PHR, or an employment law certification; experience in technology or SaaS companies with distributed workforces preferred.
Experience:8+ yearsSaaSTechnologyDistributed workforces
Skills:ObjectivitySound judgmentRisk assessmentCoachingDocumentation precision
Certifications:SHRM-CPPHR

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn