Patient Services Coordinator - 11

CARE Medical
Riyadh
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Interpersonal skills","Communication","Tact and courtesy","High energy"]

Ensure excellent patient service through fast, accurate registration and admission processing. Interview patients to gather information for the HIS system, verify identity, manage patient journey service quality, and handle billing actions such as invoices and cash deposits. Coordinate with claims/billing and other departments to avoid discrepancies, support patient inquiries and complaints by phone and in person, and maintain confidentiality and patient rights throughout.

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FursaFursa
CARE Medical
CARE Medical
1 month ago

Patient Services Coordinator - 11

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Ensure excellent patient service through fast, accurate registration and admission processing. Interview patients to gather information for the HIS system, verify identity, manage patient journey service quality, and handle billing actions such as invoices and cash deposits. Coordinate with claims/billing and other departments to avoid discrepancies, support patient inquiries and complaints by phone and in person, and maintain confidentiality and patient rights throughout.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Provide prompt, accurate service to staff, patients, and visitors by coordinating across departments.
  • •Interview patients to gather data and register patient information in the HIS system in English and Arabic.
  • •Verify patient identity before creating patient files, handle medical record requests, and issue invoices.
  • •Support patient admission, transfer, and discharge (where assigned in ADT/ER registration), and manage pre-approval and cash deposits for elective procedures.
  • •Coordinate appointments for next visits, handle telephone enquiries, submit cash to the general cashier, and maintain confidentiality and patient rights.

Key Requirements

  • •Diploma/college graduate.
  • •Minimum of two (2) years’ experience in a similar position, preferably in a healthcare facility.
  • •Customer service / patient experience course is required.
  • •Good communication and interpersonal skills with strong written and oral communication in Arabic and English.
  • •Computer literate with awareness of patient rights and responsibility.
Experience:2+ yearsHealthcare
Education:Bachelor's
Skills:Customer serviceInterpersonal skillsCommunicationTact and courtesyHigh energy
Languages:ArabicEnglish
Tech Stack:HIS

Company Brief

CARE Medical
Provides medical care and healthcare services in Saudi Arabia, likely including patient consultations, clinical support, and related healthcare offerings through its local medical brand and online presence.
Industry: Healthcare Providers
Headquarters: Riyadh, Saudi Arabia
Website