Help Desk Technician III

General Dynamics
San Antonio
Workplace: OnsiteFull timeUSD 23.3 - 29.9 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: associatesSkills: []

Provide onsite help desk support for end users at Lackland Air Force Base, including troubleshooting and documenting issues through ticketing systems, supporting standard workstations and software, and managing remote desktop sessions for problem resolution. Maintain Standard Desktop Configuration (SDC) images, support wireless devices and messaging/chat services, handle moves/adds/changes (MAC), and ensure compliance with STIG, IAVA/IAVB, and TCNO guidance while reporting help desk performance.

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FursaFursa
General Dynamics
General Dynamics
18 hours ago

Help Desk Technician III

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide onsite help desk support for end users at Lackland Air Force Base, including troubleshooting and documenting issues through ticketing systems, supporting standard workstations and software, and managing remote desktop sessions for problem resolution. Maintain Standard Desktop Configuration (SDC) images, support wireless devices and messaging/chat services, handle moves/adds/changes (MAC), and ensure compliance with STIG, IAVA/IAVB, and TCNO guidance while reporting help desk performance.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide customer-facing help desk support for network accounts, web browsing, email, office applications, and general equipment/software issues.
  • •Resolve and document IT problems, escalating as needed and using a customer priority matrix for service request response.
  • •Support and maintain core hardware/software workstations, including SDC image ownership, configuration compliance, and workstation installs.
  • •Manage wireless devices and remote desktop capabilities for end-user device control and troubleshooting.
  • •Maintain compliance with IAVA/IAVB/TCNO direction and STIG guidance, and provide help desk performance reporting to leadership.
Travel: Low travel

Pay and Benefits

Salary: USD 23.3 - 29.9 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •3+ years of directly related experience supporting help desk operations.
  • •AA/AS degree.
  • •CompTIA Security+ certification with valid CE status.
  • •Ability to support and maintain standard desktop configuration (SDC) images and workstation software builds.
  • •Hold an active Top Secret/SCI clearance (must currently possess) and be able to obtain Top Secret/SCI.
Experience:3+ years
Education:Associate's
Certifications:CompTIA Security+
Tech Stack:Desktop ManagementEnd user supportHelp desk operationsTicketing systemsInternet ExplorerOutlookWordExcelAccessPowerPointSharePointRemote desktop managementVideo teleconference (VTC)Wireless devicesAnti-spamPopup solutionsIAVAIAVBTCNOSTIG

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn