Sales Support Representative (Inside Sales)- Residential Trade

Ferguson
United States
Full timeUSD 16.84 - 26.92 hourlyFunction: SalesSkills: ["Customer service","Upselling","Relationship building","Decision making","Fast-paced follow-through"]

Support Residential Trade customers by partnering with sales associates to identify the right products and solutions. Provide personalized service through accurate quotations and sales orders, coordinate customer deliveries, and handle inbound sales calls to resolve questions and concerns. Use a CRM system and phone tools effectively, follow up in a fast-paced environment, and quickly learn product knowledge and processes to help drive sales success.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
3 days ago

Sales Support Representative (Inside Sales)- Residential Trade

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support Residential Trade customers by partnering with sales associates to identify the right products and solutions. Provide personalized service through accurate quotations and sales orders, coordinate customer deliveries, and handle inbound sales calls to resolve questions and concerns. Use a CRM system and phone tools effectively, follow up in a fast-paced environment, and quickly learn product knowledge and processes to help drive sales success.
Location: United States
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Partner with sales associates to support customer needs by determining the best products and solutions.
  • •Provide timely quotations and accurate sales orders to deliver personalized customer service.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls, addressing and resolving customer concerns and questions.
  • •Use CRM and phone systems effectively to manage customer interactions.

Pay and Benefits

Salary: USD 16.84 - 26.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •3-5 years of sales and/or customer service experience is preferred.
  • •Ability to upsell and exhibit strong sales skills.
  • •Proven track record of responding quickly to customer needs and making timely decisions.
  • •Comfort working in a fast-paced environment with follow-through on commitments.
  • •General digital literacy, including Microsoft Office, and ability to quickly learn product knowledge and processes.
Experience:TradesResidential tradeHVACPlumbing
Skills:Customer serviceUpsellingRelationship buildingDecision makingFast-paced follow-through
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn