Vanta

2 weeks ago

SLED Customer Success Manager, Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Manage high-touch SLED (state, local, education) accounts as a trusted advisor, driving value realization, retention, and growth through strategic planning and executive alignment. Lead cross-functional coordination across Product, Engineering, Security, and Legal to ensure successful onboarding and implementation. Partner on multi-year account plans, run Executive Business Reviews, mitigate churn using customer health data, and identify expansion opportunities—traveling at least monthly for onsite visits.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage high-touch SLED accounts as primary client advocate and success owner.
•Coordinate cross-functionally (Product, Engineering, Security, Legal) to support onboarding, delivery, and implementation.
•Advise customers by aligning Vanta roadmap and security outcomes to mission needs and executive priorities.
•Co-build and execute multi-year account plans with adoption milestones and expansion paths.
•Identify churn risks using data insights and run onsite/virtual Executive Business Reviews, including at least monthly travel for client visits.

Travel: Medium travel

Pay and Benefits

Salary: USD 179,000 - 210,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionParental Leave401kRemote WorkSick TimePaid Holidays

Key Requirements

•8+ years of customer success experience, including prior Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption.
•Proven success managing high-value SLED and enterprise accounts, driving customer satisfaction, renewals, and account growth.
•Deep understanding of public sector procurement and compliance frameworks, including GovRAMP, NIST, CJIS, and related security and privacy requirements.
•Strong executive presence and communication skills, with experience aligning security, technology, and mission goals with senior public officials and agency leaders.
•Expertise in SaaS and GRC solutions, with the ability to quantify and communicate business value using ROI analysis and outcome-based reporting.

Experience:8+ years

Skills:Strategic planningExecutive communicationCross-functional collaborationData-driven decision-makingStakeholder management

Tech Stack:SaaSGRCGovRAMPNISTCJISCloudSecurityROI analysisCustomer health metrics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vanta

Provides automated security and compliance software that helps companies achieve and maintain SOC 2, ISO 27001, and other security certifications by continuously monitoring systems, controls, and evidence.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Vanta

2 weeks ago

SLED Customer Success Manager, Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage high-touch SLED accounts as primary client advocate and success owner.
•Coordinate cross-functionally (Product, Engineering, Security, Legal) to support onboarding, delivery, and implementation.
•Advise customers by aligning Vanta roadmap and security outcomes to mission needs and executive priorities.
•Co-build and execute multi-year account plans with adoption milestones and expansion paths.
•Identify churn risks using data insights and run onsite/virtual Executive Business Reviews, including at least monthly travel for client visits.

Travel: Medium travel

Pay and Benefits

Salary: USD 179,000 - 210,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionParental Leave401kRemote WorkSick TimePaid Holidays

Key Requirements

•8+ years of customer success experience, including prior Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption.
•Proven success managing high-value SLED and enterprise accounts, driving customer satisfaction, renewals, and account growth.
•Deep understanding of public sector procurement and compliance frameworks, including GovRAMP, NIST, CJIS, and related security and privacy requirements.
•Strong executive presence and communication skills, with experience aligning security, technology, and mission goals with senior public officials and agency leaders.
•Expertise in SaaS and GRC solutions, with the ability to quantify and communicate business value using ROI analysis and outcome-based reporting.

Experience:8+ years

Skills:Strategic planningExecutive communicationCross-functional collaborationData-driven decision-makingStakeholder management

Tech Stack:SaaSGRCGovRAMPNISTCJISCloudSecurityROI analysisCustomer health metrics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vanta

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn