Freight Support and Compliance Executive

DP World
United Kingdom
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 1+ yearsSkills: ["Communication","Customer-first mindset","Accuracy","Attention to detail","Teamwork"]

Provide first-line support to freight customers as part of the Freight Sales team, resolving inquiries by phone and email and helping new customers onboard into required systems. Manage accurate customer and freight data across operational platforms to ensure audit readiness and compliance. Support booking and rate validation activities, collaborate with Sales, Finance, and Admin/Compliance to prevent disputes, and maintain a consistently positive customer experience.

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DP World
DP World
1 day ago

Freight Support and Compliance Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide first-line support to freight customers as part of the Freight Sales team, resolving inquiries by phone and email and helping new customers onboard into required systems. Manage accurate customer and freight data across operational platforms to ensure audit readiness and compliance. Support booking and rate validation activities, collaborate with Sales, Finance, and Admin/Compliance to prevent disputes, and maintain a consistently positive customer experience.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for freight customer queries via phone and email.
  • •Support onboarding, training, and ongoing assistance for new freight customers’ systems access and compliance needs.
  • •Maintain accurate data input across relevant systems to ensure audit readiness.
  • •Assist with core freight processes such as bookings, rate validation, and related administrative tasks.
  • •Coordinate with other departments to resolve issues, prevent disputes, and deliver a positive customer experience.

Key Requirements

  • •1+ years of customer service experience in an office environment.
  • •Excellent communication skills with a customer-first mindset.
  • •Accuracy- and compliance-driven work with strong attention to detail.
  • •Confidence managing systems and data in a fast-paced environment.
  • •Ability to speak English and an additional language (desirable).
Experience:1+ yearsFreightLogisticsCustomer service
Skills:CommunicationCustomer-first mindsetAccuracyAttention to detailTeamwork
Languages:English

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor