Customer Care Associate

NTT
Philippines
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Typing","Problem-solving","Confidentiality","Empathy","Adaptability"]

Serve as a front-line Brand Ambassador and first point of contact for customers. Accurately assess and respond to inquiries, complaints, and requests using provided resources, and handle complex issues with sound judgment. Maintain detailed interaction documentation, follow up with required third parties, and ensure customer fulfillment. Stay current on program and product information, work all required shifts, and uphold confidentiality and data-use guidelines.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a front-line Brand Ambassador and first point of contact for customers. Accurately assess and respond to inquiries, complaints, and requests using provided resources, and handle complex issues with sound judgment. Maintain detailed interaction documentation, follow up with required third parties, and ensure customer fulfillment. Stay current on program and product information, work all required shifts, and uphold confidentiality and data-use guidelines.
Location: Philippines
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver first-class customer service by assessing needs and recommending appropriate solutions.
  • •Respond to inquiries and complaints professionally, using sound judgment and due attention to customer care.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete and maintain interaction documentation, including call history input and required messages to third parties for fulfillment.
  • •Stay current on program and product information through continuous learning while maintaining strict confidentiality and adherence to service guidelines.

Key Requirements

  • •Demonstrated passion for customer satisfaction and prior experience is an asset.
  • •Experience in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to work all required shifts and handle complex, sensitive customer complaints professionally.
Skills:CommunicationTypingProblem-solvingConfidentialityEmpathyAdaptability
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn