Mgr, Process Operations Manila

Northern Trust
Manila
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Leadership","Communication","Organizational skills","Analytical thinking","Problem-solving"]

Lead daily process operations and supervise day-to-day work, ensuring accurate and timely completion of activities. Drive medium-to-large, cross-functional work through goal setting, short-term prioritization, performance management, and career development inputs. Spearhead programs within the functional area, maintain team KPIs aligned to service level documents, and produce/refresh procedural process documentation while partnering with senior management and committees.

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FursaFursa
Northern Trust
Northern Trust
6 days ago

Mgr, Process Operations Manila

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead daily process operations and supervise day-to-day work, ensuring accurate and timely completion of activities. Drive medium-to-large, cross-functional work through goal setting, short-term prioritization, performance management, and career development inputs. Spearhead programs within the functional area, maintain team KPIs aligned to service level documents, and produce/refresh procedural process documentation while partnering with senior management and committees.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Conduct performance management and career development processes; provide input for staffing and disciplinary actions; provide hands-on training.
  • •Develop periodic goals, organize work, set short-term priorities, monitor activities, and ensure timely and accurate completion.
  • •Lead medium-to-large, cross-functional, and technically difficult work within the functional area.
  • •Spearhead the development, implementation, and administration of programs; manage daily operational activities and supervise day-to-day work.
  • •Maintain team KPIs per agreed service level documents and create, maintain, and update procedural/process documents.

Key Requirements

  • •Ability to provide leadership with strong organizational and prioritization skills, including giving feedback to staff.
  • •Excellent oral and written communication skills.
  • •Functional/industry knowledge required for the role.
  • •Analytical and problem-solving skills are preferred.
  • •A college or university degree and/or relevant work experience is preferred.
Skills:LeadershipCommunicationOrganizational skillsAnalytical thinkingProblem-solving
Languages:English

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn