Agent Experience Manager

Compass
United States
Workplace: OnsiteFull timeUSD 27.79 - 30.87 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer service","Training","Relationship building","Problem-solving","Organization"]

Own the day-to-day experience for a portfolio of high-touch real estate agents, acting as their primary contact for questions, issues, and ongoing support. Drive adoption of Compass tools through 1:1 guidance and group training, provide marketing support by creating collateral from templates, and partner with Onboarding and internal teams to improve onboarding and office operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Compass
Compass
1 day ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the day-to-day experience for a portfolio of high-touch real estate agents, acting as their primary contact for questions, issues, and ongoing support. Drive adoption of Compass tools through 1:1 guidance and group training, provide marketing support by creating collateral from templates, and partner with Onboarding and internal teams to improve onboarding and office operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the day-to-day contact for a portfolio of high-touch customers, handling questions and issues via phone, email, and in-person meetings.
  • •Support adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training.
  • •Provide marketing support by answering requests, creating collateral from templates (e.g., listing presentations and postcards), and coordinating with marketing specialists.
  • •Partner with the Onboarding team on welcoming new customers and support ongoing initiatives including office openings and national programs.
  • •Act as the face of the office by welcoming guests, managing phone and mail distribution, supporting office needs, maintaining supplies, and escalating facilities issues.

Pay and Benefits

Salary: USD 27.79 - 30.87 hourly
Perks:Paid LeaveHealth InsuranceDentalVision401kCommuter BenefitsLife InsurancePet Insurance

Key Requirements

  • •2+ years of experience in customer service, training, office management, hospitality, or operations.
  • •Passion for supporting and serving real estate agents as they grow their businesses.
  • •Strong listening skills, empathy, and the ability to build credibility with agent decision-makers.
  • •Great communication and interpersonal skills, with meticulous attention to detail and strong organization.
  • •Ability to work in the office during standard operating hours and lift up to 25 lbs.
Experience:2+ yearsReal estate
Skills:Customer serviceTrainingRelationship buildingProblem-solvingOrganization
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn