Quality Assurance Analyst

Symetra
United States
Workplace: RemoteFull timeUSD 24.62 - 41.04 hourlyFunction: QA, Test & Release EngineeringExperience: 3-5 yearsEducation: high_schoolSkills: ["Attention to detail","Analysis","Quality mindset","Documentation","Training support"]

Ensure financial and non-financial transactions and customer/agent/broker interactions meet regulatory requirements, quality standards, and documented procedures. Perform transaction and interaction reviews with feedback and trend analysis for management and employees, conduct self-audits, and generate regular reports. Serve as a subject matter expert for procedure documentation and training, participate in projects, and cross-train within the Quality group to provide coverage across business areas and initiatives.

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FursaFursa
Symetra
Symetra
3 days ago

Quality Assurance Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Ensure financial and non-financial transactions and customer/agent/broker interactions meet regulatory requirements, quality standards, and documented procedures. Perform transaction and interaction reviews with feedback and trend analysis for management and employees, conduct self-audits, and generate regular reports. Serve as a subject matter expert for procedure documentation and training, participate in projects, and cross-train within the Quality group to provide coverage across business areas and initiatives.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Review financial and non-financial transactions and document results, feedback, and trend analysis for management and employees.
  • •Review customer/agent/broker interactions, documenting results, providing feedback, and performing trend analysis.
  • •Drive quality standards within your area of expertise.
  • •Act as a subject matter expert for procedure documentation and training efforts, including occasional training.
  • •Conduct self-audits, participate in projects, generate and regularly review reports, and cross-train within the Quality group for backup coverage.

Pay and Benefits

Salary: USD 24.62 - 41.04 hourly
Perks:401kPaid LeaveAnnual Bonus

Key Requirements

  • •High school diploma or equivalent work experience; college degree is a plus.
  • •3-5 years of cumulative, relevant experience.
  • •Ability to review financial and non-financial transactions and customer/agent/broker interactions, documenting results and feedback.
  • •Experience conducting self-audits and performing regular report generation and review.
  • •Understanding of regulatory requirements, quality standards, and published procedures.
Experience:3-5 yearsFinancial servicesInsurance
Education:High School
Skills:Attention to detailAnalysisQuality mindsetDocumentationTraining support

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra
Provides life insurance, annuities, retirement solutions, and employee benefits to individuals, employers, and financial institutions. Symetra focuses on protecting financial futures through insurance products and retirement services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Bellevue, United States
Founded: 1957
WebsiteLinkedIn