Junior Customer Experience Specialist with German

AB InBev Europe
Prague
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Communication","Teamwork","Adaptability","Continuous learning"]

Deliver exceptional customer service for direct customers, handling immediate requests, resolving complaints, and providing product/service information across communication channels. Coordinate follow-ups, manage urgent issues, and maintain professional interactions to ensure customer satisfaction. Perform analytical deep dives into customer/consumer behavior to generate actionable insights for data-driven decisions, while collaborating with cross-functional internal teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AB InBev Europe
AB InBev Europe
1 month ago

Junior Customer Experience Specialist with German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 days agoStatus: Live

Job Summary

Deliver exceptional customer service for direct customers, handling immediate requests, resolving complaints, and providing product/service information across communication channels. Coordinate follow-ups, manage urgent issues, and maintain professional interactions to ensure customer satisfaction. Perform analytical deep dives into customer/consumer behavior to generate actionable insights for data-driven decisions, while collaborating with cross-functional internal teams.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle immediate customer requests, resolve complaints, and provide information about products and services.
  • •Coordinate follow-ups and manage urgent issues to ensure efficient problem resolution.
  • •Maintain professional interactions across communication channels to support customer/consumer satisfaction.
  • •Conduct analytical deep dives to generate actionable insights into customer/consumer behavior.
  • •Collaborate with cross-functional internal teams and external customers in the off-trade sector.

Pay and Benefits

Perks:Health InsuranceAccident InsuranceLuggage InsurancePensionParental LeaveMeal Vouchers

Key Requirements

  • •Fluent German in speaking, reading and writing.
  • •Fluent English in speaking, reading and writing.
  • •Experience with a customer service model.
  • •Basic knowledge of MS Office tools.
  • •Salesforce experience is an advantage; SAP knowledge is a plus.
Skills:Customer focusCommunicationTeamworkAdaptabilityContinuous learning
Languages:GermanEnglish
Tech Stack:MS OfficeSalesforceSAP

Company Brief

AB InBev Europe
Anheuser-Busch InBev (AB InBev) is a global brewer producing and distributing beer and other beverages, owning major brands like Budweiser, Stella Artois, and Corona, with operations spanning multiple continents and markets.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leuven, Belgium
Founded: 2008
WebsiteLinkedIn