Associé(e) bilingue, Succès Client - Toronto - Hybride (Contrat à durée déterminée)

Wealthsimple
Toronto, Ontario
Workplace: HybridFull timeCAD 25 - 26.5 hourlyFunction: Data Analytics & Business IntelligenceExperience: 1-2 yearsSkills: ["Communication","Problem-solving","Adaptability","Resilience","Customer advocacy"]

Serve as a bilingual client support advocate for a fintech operations team, resolving complex financial questions and guiding customers through key back-office and transfer workflows. Explain investing, trading, and personal finance concepts clearly in French and English, take ownership of the client journey, and collaborate across Product and Operations. Work in a hybrid Toronto environment with rotating full-time shifts, using Slack and multiple applications to deliver high-volume service.

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Wealthsimple
Wealthsimple
4 months ago

Associé(e) bilingue, Succès Client - Toronto - Hybride (Contrat à durée déterminée)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a bilingual client support advocate for a fintech operations team, resolving complex financial questions and guiding customers through key back-office and transfer workflows. Explain investing, trading, and personal finance concepts clearly in French and English, take ownership of the client journey, and collaborate across Product and Operations. Work in a hybrid Toronto environment with rotating full-time shifts, using Slack and multiple applications to deliver high-volume service.
Location: Toronto, Ontario
Workplace: Hybrid
Employment Type: Full time · 4 months
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Explain investing, trading, and personal finance concepts simply to customers in both languages.
  • •Own and resolve the client journey, including complex institutional transfer workflows and back-office operations navigation.
  • •Ensure customers reach their goals and meet important timelines.
  • •Collaborate closely with teams across Product and Operations while learning and improving internal financial tools.
  • •Handle high-volume customer needs with a growth mindset and rotating full-time shift schedule.

Pay and Benefits

Salary: CAD 25 - 26.5 hourly
Perks:Health InsurancePaid LeaveRemote WorkLife Insurance

Key Requirements

  • •Bilingual fluency in French and English (oral and written), required.
  • •1 to 2 years of customer service experience in a fast-paced, high-volume environment (retail, hospitality, banking, or technical support).
  • •Comfort working with multiple browser tabs and internal tools, including Slack and keyboard shortcuts.
  • •Availability for full-time 8-hour shifts (including weekends and holidays) between 8:00 and 20:30 with rotating schedules.
  • •Must reside in Toronto/GTA and have legal authorization to work in Canada.
Experience:1-2 yearsFintechCustomer supportCustomer service
Skills:CommunicationProblem-solvingAdaptabilityResilienceCustomer advocacy
Languages:FrenchEnglish
Tech Stack:SlackMacBook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wealthsimple
Wealthsimple is a Canadian fintech offering automated investing, savings, tax filing, crypto trading, and cash accounts with a focus on low-cost, user-friendly financial services for retail customers.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Toronto, Canada
Founded: 2014
WebsiteLinkedIn