Allianz

6 days ago

Dispute Resolution Officer (Brisbane, QLD, AU, 4000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Resolve complex external customer complaints end-to-end for a regulator-ready dispute resolution function across Australia and New Zealand. Manage matters escalated through AFCA and IFSO using ASIC RG271, Internal Dispute Resolution, and the General Insurance Code of Practice to deliver fair outcomes. Investigate complaints, prepare evidence-based submissions, analyze trends and root causes, and drive continuous improvement by partnering with Claims, Product, Medical, and Customer Service.

Location: Brisbane

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Investigate and resolve escalated customer complaints received through AFCA and IFSO.
•Apply regulatory and internal dispute resolution frameworks (ASIC RG271, IDR, General Insurance Code of Practice) to make fair outcomes.
•Prepare evidence-based submissions and responses to external dispute bodies.
•Analyze complaint data to identify trends, systemic issues, and root causes.
•Maintain reporting and governance to support risk and compliance obligations, and translate learnings into continuous improvement recommendations.

Key Requirements

•Manage escalated customer complaints end-to-end through AFCA and IFSO using evidence-based decision-making.
•Apply expertise in ASIC RG271, Internal Dispute Resolution (IDR), and the General Insurance Code of Practice to deliver fair and balanced outcomes.
•Conduct thorough investigations balancing customer, regulatory, commercial, and reputational considerations.
•Prepare compelling, evidence-based submissions and responses to external dispute bodies.
•Leverage data, analytics, and customer insights to identify complaint trends, root causes, and improvement opportunities.

Experience:InsuranceFinancial servicesRegulatory complaint management

Skills:Conflict resolutionCritical thinkingEmotional intelligenceStakeholder engagementWritten communication

Tech Stack:Microsoft Office

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

6 days ago

Dispute Resolution Officer (Brisbane, QLD, AU, 4000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Brisbane

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Investigate and resolve escalated customer complaints received through AFCA and IFSO.
•Apply regulatory and internal dispute resolution frameworks (ASIC RG271, IDR, General Insurance Code of Practice) to make fair outcomes.
•Prepare evidence-based submissions and responses to external dispute bodies.
•Analyze complaint data to identify trends, systemic issues, and root causes.
•Maintain reporting and governance to support risk and compliance obligations, and translate learnings into continuous improvement recommendations.

Key Requirements

•Manage escalated customer complaints end-to-end through AFCA and IFSO using evidence-based decision-making.
•Apply expertise in ASIC RG271, Internal Dispute Resolution (IDR), and the General Insurance Code of Practice to deliver fair and balanced outcomes.
•Conduct thorough investigations balancing customer, regulatory, commercial, and reputational considerations.
•Prepare compelling, evidence-based submissions and responses to external dispute bodies.
•Leverage data, analytics, and customer insights to identify complaint trends, root causes, and improvement opportunities.

Experience:InsuranceFinancial servicesRegulatory complaint management

Skills:Conflict resolutionCritical thinkingEmotional intelligenceStakeholder engagementWritten communication

Tech Stack:Microsoft Office

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn