customer service representative telecom account - NE

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Professional communication","Empathy"]

Deliver exceptional customer support for a telecom account in Alexandria, handling inquiries, resolving issues, and maintaining high customer satisfaction. You’ll manage customer interactions with efficiency and empathy, provide tailored solutions, and ensure a positive experience through strong communication and professional phone etiquette. The role is full-time and on-site, with an emphasis on problem-solving in a fast-paced environment and flexibility for night/overnight shifts.

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FursaFursa
Sutherland
Sutherland
4 days ago

customer service representative telecom account - NE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver exceptional customer support for a telecom account in Alexandria, handling inquiries, resolving issues, and maintaining high customer satisfaction. You’ll manage customer interactions with efficiency and empathy, provide tailored solutions, and ensure a positive experience through strong communication and professional phone etiquette. The role is full-time and on-site, with an emphasis on problem-solving in a fast-paced environment and flexibility for night/overnight shifts.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address customer inquiries and resolve issues to maintain customer satisfaction.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Use professional phone etiquette while supporting customers.

Key Requirements

  • •Fluency in English at B2/C1 level.
  • •Strong skills in customer service and customer support.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Problem-solving, active listening, and strong attention to detail.
  • •Ability to work night and overnight shifts; experience with CRM tools is a plus.
Skills:Problem-solvingActive listeningAttention to detailProfessional communicationEmpathy
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor