Customer Care Representative (Hybrid - Bilingual)

American Express
Mexico City
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Resilience","Humility","Customer focus","Problem-solving","Adaptability","Integrity","Ownership"]

Provide customer care to American Express Card Members via high-volume inbound calls, using English and Spanish communication to resolve inquiries and drive satisfaction. Consult with customers to understand needs, reinforce card membership benefits, and recommend relevant product offers/benefit enrollments. Manage sensitive card information with strict adherence to regulatory and compliance guidelines while meeting performance metrics and productivity targets in a hybrid on-site environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Express
American Express
3 days ago

Customer Care Representative (Hybrid - Bilingual)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide customer care to American Express Card Members via high-volume inbound calls, using English and Spanish communication to resolve inquiries and drive satisfaction. Consult with customers to understand needs, reinforce card membership benefits, and recommend relevant product offers/benefit enrollments. Manage sensitive card information with strict adherence to regulatory and compliance guidelines while meeting performance metrics and productivity targets in a hybrid on-site environment.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver extraordinary service on high-volume inbound calls in a fast-paced customer care environment with a customer-first mindset.
  • •Consult with Card Members to understand needs, tailor solutions, reinforce card membership benefits, and acknowledge Card Member tenure.
  • •Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty.
  • •Address general and account-specific inquiries (e.g., statements, card replacement, payments, rewards redemption) and update customer account information.
  • •Meet and exceed performance goals including sales rates, quality, compliance, productivity, and customer performance metrics.

Pay and Benefits

Perks:Counseling SupportWellness Stipend

Key Requirements

  • •Strong written and communication skills to converse effectively and naturally in English and Spanish with Card Members.
  • •Resilience to manage a steady stream of customer calls while balancing performance metrics and remaining positive through stressful situations.
  • •Ability to handle sensitive Card Member information and adhere to regulatory and compliance guidelines.
  • •Technical savvy to multitask and navigate multiple computer systems and applications with speed and accuracy.
  • •Flexibility to work Monday to Sunday between 6:00 am and 12:00 am, with hybrid on-site expectation 3 days/week.
Education:High School
Skills:CommunicationResilienceHumilityCustomer focusProblem-solvingAdaptabilityIntegrityOwnership
Languages:EnglishSpanish

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn