IT - Park Support - Motiongate - Dubai Holding Entertainment

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2-3 yearsSkills: ["Communication","Customer service","Troubleshooting"]

Provide day-to-day IT support for Motiongate Dubai across park operations, retail, F&B, and other business units. Troubleshoot and resolve hardware, software, network, and system issues, and deploy, maintain, and support IT equipment, applications, and software. Manage IT incidents and service requests with accurate logging and timely resolution, meet SLAs, and support POS, ticketing, retail, and operational systems while coordinating with internal teams and vendors.

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FursaFursa
Dubai Holding
Dubai Holding
2 months ago

IT - Park Support - Motiongate - Dubai Holding Entertainment

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide day-to-day IT support for Motiongate Dubai across park operations, retail, F&B, and other business units. Troubleshoot and resolve hardware, software, network, and system issues, and deploy, maintain, and support IT equipment, applications, and software. Manage IT incidents and service requests with accurate logging and timely resolution, meet SLAs, and support POS, ticketing, retail, and operational systems while coordinating with internal teams and vendors.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide day-to-day IT support across park operations, retail, F&B, and other business units.
  • •Troubleshoot and resolve hardware, software, network, and system-related issues efficiently.
  • •Deploy, maintain, and support IT equipment, applications, and software across the park.
  • •Manage and respond to IT incidents and service requests, ensuring accurate logging and timely resolution while meeting SLAs.
  • •Support POS, ticketing, retail, F&B, and operational systems, coordinating with internal teams, service desk, vendors, and end users.

Key Requirements

  • •Diploma in Information Technology, Computer Science, or a related field.
  • •Relevant IT certifications such as MCP, MCDST, CompTIA A+, or equivalent.
  • •2–3 years of experience in IT support, preferably in hospitality, theme parks, retail, F&B, or hotel operations.
  • •Strong troubleshooting skills across hardware, software, networks, and operational systems including POS, retail, F&B, and ticketing.
  • •Good communication and customer service skills for supporting users at all levels in a fast-paced environment.
Experience:2-3 years
Skills:CommunicationCustomer serviceTroubleshooting
Certifications:MCPMCDSTCompTIA A+
Tech Stack:POSTicketing

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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