VP, Consumer Bank Service Delivery Manager

Synchrony
Charlotte, Chicago, New York, Cincinnati
Workplace: HybridFull timeUSD 110,000 - 185,000 annuallyFunction: Program & Project Management (PMO)Experience: 7+ yearsEducation: bachelorsSkills: ["Vendor management","Team leadership","Communication","Analytical thinking","Decision-making"]

Lead digital consumer bank service delivery for retail banking production applications and services, ensuring service levels are met or exceeded. Govern change, incident, and release management across internal teams and third-party vendors, serving as the primary technology release contact. Drive stability and reliability through ITIL-aligned processes, RCA and corrective actions, and business workarounds, while coordinating upgrade projects, testing, SIAM certification, and cross-functional stakeholder communications.

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Synchrony
Synchrony
4 days ago

VP, Consumer Bank Service Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead digital consumer bank service delivery for retail banking production applications and services, ensuring service levels are met or exceeded. Govern change, incident, and release management across internal teams and third-party vendors, serving as the primary technology release contact. Drive stability and reliability through ITIL-aligned processes, RCA and corrective actions, and business workarounds, while coordinating upgrade projects, testing, SIAM certification, and cross-functional stakeholder communications.
Location: Charlotte, Chicago, New York, Cincinnati
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Sr. Director level

Key Responsibilities

  • •Govern Digital Consumer Bank change, incident, and release management processes with internal teams and third-party vendors.
  • •Serve as primary point of contact for technology releases across vendor and internal development teams.
  • •Maintain service delivery stability and reliability by supporting application support and ensuring systems remain operational.
  • •Manage technical upgrade projects, oversee testing for production issues, and ensure timely, qualitative delivery.
  • •Lead RCA sessions (root causes, 5 Whys, corrective action plans) and coordinate mitigations/workarounds for business impacts.

Pay and Benefits

Salary: USD 110,000 - 185,000 annually

Key Requirements

  • •Bachelor’s degree and minimum 7 years of IT experience, or High School diploma/GED and 10 years of IT experience.
  • •Minimum 5 years of IT project management experience in financial services or banking.
  • •Minimum 5 years of experience with service delivery methodology (ITIL) and all phases of SDLC.
  • •Availability 7x24 for critical production incidents and outages.
  • •Ability to travel for business as required.
Experience:7+ yearsFinancial servicesBanking
Education:Bachelor's
Skills:Vendor managementTeam leadershipCommunicationAnalytical thinkingDecision-making
Tech Stack:ITILSDLCSIAMRCA5 Whys

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Synchrony
Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stamford, United States
Founded: 2003
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