Abu Dhabi Islamic Bank

1 year ago

Relationship Manager - RB-Business Liabilities & Cash Management (Outsource Role)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Relationship-focused banking role responsible for developing and maintaining client relationships, identifying cross-sell opportunities, managing credit processes, and coordinating with internal departments to ensure timely, compliant credit and service delivery for SBF clients in Abu Dhabi.

Location: United Arab Emirates

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Acquire volumes principally from within the bank’s existing portfolio (x-sell) and through other contacts / efforts and develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling with business owners, direct mail, email, and networking on selective basis, as to achieve your business targets.
•Call Report preparation to be high standards i.e. informative, presentable, conclusive, professional, and comprehensive.
•Prepare credit applications – analysis financial statements/bank statements and make it ready for the approval. Ensure that CA’s for clients are correctly prepared in accordance with the bank polices and regulatory framework.
•Analyze of working capital requirements for clients, monitors financial health of the client’s business and industry.
•Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
•Initiates and ensures disbursements and adjustments of facilities.
•Ensure that the approved credit lines are valid and available for the clients.
•Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.
•Strictly adhere to Bank’s financing policy Manual and report any exceptions
•Proper credit monitoring, through different methods mainly regular customer’s sites visits i.e. office, showrooms, warehouses... and providing call reports for the same.
•Recover of banks dues in time through the daily reports and follow ups
•Must provide practical and suitable options to help Consumers make informed decisions that are in Consumers’ best interest including assessment of appropriateness, affordability, and suitability.
•Ensure ethical sales practices are followed without fail which must be conducted with due skill, care and diligence, integrity and in a fair, honest and professional manner towards consumers. Must not indulge in misleading or aggressive sales practices and exploitation of customers due to their vulnerabilities, apathy or lack of knowledge
•Must take necessary steps to ensure that Customers are made aware of and understand the proposed terms and conditions prior to the final stage of the sales process or the time of signing of the Facility Offer Letter
•Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
•Maintain high standard service with customers and ensure no complains.
•Responding on customers calls and starts with appropriate greetings.
•Develops, enhances, and maintains relationships with prospective clients to ensure revenue / profit targets are met/ exceeded.
•Ensure that service quality norms and client satisfaction scores are met for their set of clients.
•Demonstrate ability to interact and cooperate with all bank employees.
•Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
•Maintain professional internal and external relationships that meet department core values.
•Proactively establish and maintain effective working team relationships with all support departments.
•Must complete mandatory trainings within bank provided timelines and ensure that the staff enhance their skills by opting for/undergoing appropriate trainings as per their development requirements identified through discussions with their Line Managers

Key Requirements

•Good knowledge of ADIB’s Business Banking products & services
•Experience of credit analyses
•Good knowledge of ADIB’s Operational Policies & Procedures
•Proficient in credit appraisal techniques including credit, risk, business & financial analysis
•Knowledge of Business Relationship Management
•Fair Knowledge of UAE banking practices, regulations & risks
•Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
•General awareness of competitors in the local market
•Excellent knowledge of service standards
•Knowledge of Cross Sales
•Computer skills
•Excellent Communication Skills.

Experience:BankingFinanceCredit analysisRelationship management

Skills:CommunicationRelationship-buildingCustomer serviceProblem-solvingNegotiation

Languages:English

Company Brief

Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Abu Dhabi Islamic Bank

1 year ago

Relationship Manager - RB-Business Liabilities & Cash Management (Outsource Role)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Acquire volumes principally from within the bank’s existing portfolio (x-sell) and through other contacts / efforts and develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling with business owners, direct mail, email, and networking on selective basis, as to achieve your business targets.
•Call Report preparation to be high standards i.e. informative, presentable, conclusive, professional, and comprehensive.
•Prepare credit applications – analysis financial statements/bank statements and make it ready for the approval. Ensure that CA’s for clients are correctly prepared in accordance with the bank polices and regulatory framework.
•Analyze of working capital requirements for clients, monitors financial health of the client’s business and industry.
•Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
•Initiates and ensures disbursements and adjustments of facilities.
•Ensure that the approved credit lines are valid and available for the clients.
•Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.
•Strictly adhere to Bank’s financing policy Manual and report any exceptions
•Proper credit monitoring, through different methods mainly regular customer’s sites visits i.e. office, showrooms, warehouses... and providing call reports for the same.
•Recover of banks dues in time through the daily reports and follow ups
•Must provide practical and suitable options to help Consumers make informed decisions that are in Consumers’ best interest including assessment of appropriateness, affordability, and suitability.
•Ensure ethical sales practices are followed without fail which must be conducted with due skill, care and diligence, integrity and in a fair, honest and professional manner towards consumers. Must not indulge in misleading or aggressive sales practices and exploitation of customers due to their vulnerabilities, apathy or lack of knowledge
•Must take necessary steps to ensure that Customers are made aware of and understand the proposed terms and conditions prior to the final stage of the sales process or the time of signing of the Facility Offer Letter
•Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
•Maintain high standard service with customers and ensure no complains.
•Responding on customers calls and starts with appropriate greetings.
•Develops, enhances, and maintains relationships with prospective clients to ensure revenue / profit targets are met/ exceeded.
•Ensure that service quality norms and client satisfaction scores are met for their set of clients.
•Demonstrate ability to interact and cooperate with all bank employees.
•Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
•Maintain professional internal and external relationships that meet department core values.
•Proactively establish and maintain effective working team relationships with all support departments.
•Must complete mandatory trainings within bank provided timelines and ensure that the staff enhance their skills by opting for/undergoing appropriate trainings as per their development requirements identified through discussions with their Line Managers

Key Requirements

•Good knowledge of ADIB’s Business Banking products & services
•Experience of credit analyses
•Good knowledge of ADIB’s Operational Policies & Procedures
•Proficient in credit appraisal techniques including credit, risk, business & financial analysis
•Knowledge of Business Relationship Management
•Fair Knowledge of UAE banking practices, regulations & risks
•Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
•General awareness of competitors in the local market
•Excellent knowledge of service standards
•Knowledge of Cross Sales
•Computer skills
•Excellent Communication Skills.

Experience:BankingFinanceCredit analysisRelationship management

Skills:CommunicationRelationship-buildingCustomer serviceProblem-solvingNegotiation

Languages:English

Company Brief

Abu Dhabi Islamic Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor