Hearing Care Specialist - Virtual Care (Albany,Auckland, New Zealand)

Sonova
Auckland
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Organizational skills","Scheduling","Customer-first mindset","Attention to detail","Problem-solving"]

Coordinate and optimize Virtual Care appointments and clinician diaries for clients in a fast-paced hearing healthcare environment. Manage insurance administration (claims, quotes, trials, and insurer communications) and support invoice processing and payment reconciliation. Contribute to operational improvements while coordinating Virtual Care stock and web shop inventory, and ensure an exceptional client experience by working closely with clinicians, clinics, Finance, insurers, and external partners.

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FursaFursa
Sonova
Sonova
1 day ago

Hearing Care Specialist - Virtual Care (Albany,Auckland, New Zealand)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Coordinate and optimize Virtual Care appointments and clinician diaries for clients in a fast-paced hearing healthcare environment. Manage insurance administration (claims, quotes, trials, and insurer communications) and support invoice processing and payment reconciliation. Contribute to operational improvements while coordinating Virtual Care stock and web shop inventory, and ensure an exceptional client experience by working closely with clinicians, clinics, Finance, insurers, and external partners.
Location: Auckland
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Coordinate and optimize Virtual Care appointments and clinician diaries.
  • •Respond to changing service demands and support clinician scheduling requirements.
  • •Manage insurance administration, including claims, quotes, trials, and insurer communications.
  • •Support invoice processing and insurance payment reconciliation activities.
  • •Coordinate Virtual Care stock and web shop product inventory and assist with process improvements and operational projects.

Key Requirements

  • •Strong organisational and scheduling skills.
  • •Customer-first mindset with a commitment to service excellence.
  • •Excellent attention to detail and problem-solving ability.
  • •Confidence working with systems, data, invoices, and client records.
  • •Strong Microsoft Office skills, particularly Excel and Word.
Experience:HealthcareAudiologyInsurance
Skills:Organizational skillsSchedulingCustomer-first mindsetAttention to detailProblem-solving
Tech Stack:Microsoft OfficeExcelWordGensolve

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website