Live Virtual Teller - ITM Specialist - Bilingual Spanish - Grand Prairie, TX

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Customer service","Communication","Time management","Attention to accuracy","Confidentiality","Problem-solving","Staying calm","Initiative","Professionalism"]

Process teller transactions via Interactive Teller Machine (ITM) video, accurately handling deposits, transfers, loan payments, balance inquiries, and account research. Educate customers and present HNB products and services to support their financial needs while resolving discrepancies and taking ownership of each interaction. Maintain confidentiality, complete required compliance and training, streamline workflows, and represent the bank professionally in an on-site digital delivery environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huntington Bancshares
Huntington Bancshares
3 days ago

Live Virtual Teller - ITM Specialist - Bilingual Spanish - Grand Prairie, TX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Process teller transactions via Interactive Teller Machine (ITM) video, accurately handling deposits, transfers, loan payments, balance inquiries, and account research. Educate customers and present HNB products and services to support their financial needs while resolving discrepancies and taking ownership of each interaction. Maintain confidentiality, complete required compliance and training, streamline workflows, and represent the bank professionally in an on-site digital delivery environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Accurately and efficiently process teller functions through ITM machines, including deposits, withdrawals, transfers, balance inquiries, and loan payments.
  • •Resolve discrepancies in a timely manner and verify transactions during video-assisted interactions.
  • •Explain and present HNB services and products, answer customer questions, and report results after collecting and securing the right information.
  • •Perform account maintenance tasks such as address changes, unlocking HNB OLB, and Debit Card limit updates.
  • •Complete compliance and training requirements, streamline ITM processes, and maintain confidentiality for customer and sensitive information.

Key Requirements

  • •High school diploma, GED, or equivalent education
  • •1 year of customer service experience
  • •Bilingual Spanish
  • •Ability to communicate verbally and through video while maintaining a friendly, professional on-camera presence
  • •Required to complete compliance and training offered to ITM Specialists
Education:High School
Skills:Customer serviceCommunicationTime managementAttention to accuracyConfidentialityProblem-solvingStaying calmInitiativeProfessionalism
Languages:Spanish
Tech Stack:Interactive Teller Machine (ITM)ITM machinesCL machinesSkypeFaceTimeVideo

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn