IT Ops Engineer

Fresha
Kosovo
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Problem-solving","Communication","Vendor management"]

Own reliable IT infrastructure and support for Fresha’s international workforce in Prishtina. You’ll maintain an ISO27001-certified environment, manage onboarding/offboarding device setup, handle global laptop deployment, and ensure network connectivity across multiple sites. Partner with Security and Compliance on investigations and incident response, resolve onsite IT issues, optimize system performance, and coordinate vendors to procure office technology and keep meeting room standards and documentation up to date.

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FursaFursa
Fresha
Fresha
2 months ago

IT Ops Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own reliable IT infrastructure and support for Fresha’s international workforce in Prishtina. You’ll maintain an ISO27001-certified environment, manage onboarding/offboarding device setup, handle global laptop deployment, and ensure network connectivity across multiple sites. Partner with Security and Compliance on investigations and incident response, resolve onsite IT issues, optimize system performance, and coordinate vendors to procure office technology and keep meeting room standards and documentation up to date.
Location: Kosovo
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Support and maintain an ISO27001-certified environment to ensure continuous compliance.
  • •Enable onboarding and offboarding, including device setup and account management.
  • •Manage global laptop deployment and hardware provisioning for employees worldwide.
  • •Maintain network connectivity and infrastructure across multiple sites, monitoring IT system performance and reliability.
  • •Support security investigations and incident response, resolve onsite IT issues, and coordinate vendors to procure IT equipment and meeting room technology standards.

Key Requirements

  • •3+ years of experience in IT operations or a similar technical role.
  • •Experience with Google Workspace administration and Slack management.
  • •Ability to code and use AI tools for automation and efficiency.
  • •Strong understanding of information security frameworks, particularly ISO27001.
  • •Knowledge of networking fundamentals and troubleshooting.
Experience:Technology companiesRemote work
Skills:Problem-solvingCommunicationVendor management
Tech Stack:Google WorkspaceSlackISO27001GitHubAWSAzureGCPAI toolsScripting

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn