Client Service Representative

Trane Technologies
United States
Workplace: OnsiteFull timeUSD 56,936.66 - 82,809.99 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: []

Own customer satisfaction, retention, and growth for an assigned portfolio by driving account management processes, developing account profiles and strategies, and planning service delivery and budgets. Respond to customer inquiries within 24 hours, coordinate technicians’ schedules and parts/materials, support proposal “pull-through,” manage accounts receivable follow-up, and lead service agreement renewals while reviewing monthly financial performance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Trane Technologies
Trane Technologies
2 months ago

Client Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own customer satisfaction, retention, and growth for an assigned portfolio by driving account management processes, developing account profiles and strategies, and planning service delivery and budgets. Respond to customer inquiries within 24 hours, coordinate technicians’ schedules and parts/materials, support proposal “pull-through,” manage accounts receivable follow-up, and lead service agreement renewals while reviewing monthly financial performance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage customer satisfaction, retention, and growth for an assigned portfolio, including account profiles, account strategies, service delivery plans, and customer budget planning.
  • •Respond to customer inquiries and concerns within 24 hours and communicate issues, business goals, and objectives to account teams and leadership.
  • •Coordinate field execution by visiting customer sites, working with Service Resource Coordinators to ensure technician schedules and parts/materials are in place.
  • •Drive sales opportunity pull-through by supporting T&M and quoted job proposals with the account manager and estimating team.
  • •Handle accounts receivable communication and service agreement renewals, manage booking process, achieve monthly targets, and review monthly account financial performance.

Pay and Benefits

Salary: USD 56,936.66 - 82,809.99 annually
Perks:Health Insurance401kPaid LeaveTuition Assistance

Key Requirements

  • •Must be able to handle high-stress situations.
  • •Communicate effectively in person, by phone, and in written communication.
  • •Be proficient with telephone/voicemail, computers, and other office equipment.
  • •Proficient in Microsoft Office (Excel and Word) and have Salesforce exposure.
  • •Must have a valid driver’s license and reliable transportation.
Licenses:Driver’s license
Tech Stack:Microsoft OfficeExcelWordSalesforce

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn