Manager Crew Engagement

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: People, HR & TalentSkills: ["Leadership","Coaching","Engagement","Project management","Communication"]

Lead and coach the cabin crew community by driving engagement, performance management, and development initiatives that improve wellbeing and career growth. Design and deliver engagement events, forums, workshops, and recognition programs while providing data-driven recommendations to senior stakeholders. Partner with Training, Service Delivery, Guest Relations, HR, and Cabin Safety to address performance concerns, support improvement strategies, and ensure compliance with GCAA regulations and international aviation standards.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Manager Crew Engagement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and coach the cabin crew community by driving engagement, performance management, and development initiatives that improve wellbeing and career growth. Design and deliver engagement events, forums, workshops, and recognition programs while providing data-driven recommendations to senior stakeholders. Partner with Training, Service Delivery, Guest Relations, HR, and Cabin Safety to address performance concerns, support improvement strategies, and ensure compliance with GCAA regulations and international aviation standards.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Champion service excellence by inspiring and coaching cabin crew to deliver outstanding guest experiences.
  • •Drive engagement and performance initiatives to motivate, develop, and empower the cabin crew workforce.
  • •Design and implement tailored development and career progression programs for personal and professional growth.
  • •Oversee cabin crew performance management and provide data-driven insights and recommendations to senior stakeholders.
  • •Act as the voice of cabin crew by building relationships across Training, Service Delivery, Guest Relations, HR, Cabin Safety, and Welfare while leading investigations and improvement actions.

Key Requirements

  • •Degree from a recognized university or professional qualifications in business and people management desired.
  • •Minimum 5 years experience in a people management role.
  • •Experience as operating cabin crew is preferred but not essential.
  • •Proficiency in Microsoft Office applications.
  • •Good understanding of airline safety, security, operations and cabin crew management, including GCAA regulations and international aviation standards.
Experience:AirlinesAviationHospitality
Skills:LeadershipCoachingEngagementProject managementCommunication
Languages:English (UK)
Tech Stack:Microsoft OfficeGCAA regulations

Eligibility

Nationality:UAE National

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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