Technical Assistance Associate I

Interactive Brokers Group
Chicago
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Problem-solving","Collaboration","Time management"]

Provide client-facing technical support for Interactive Brokers’ trading platforms across desktop, mobile, and web. Troubleshoot software and connectivity issues, manage problems impacting many clients, and resolve bug and issue reports through phone, chats, and ticketing systems. Act as a liaison between internal teams and customers, escalating issues appropriately while using strong analytical and problem-solving skills in a fast-changing technical environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Interactive Brokers Group
Interactive Brokers Group
4 months ago

Technical Assistance Associate I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 days agoStatus: Live

Job Summary

Provide client-facing technical support for Interactive Brokers’ trading platforms across desktop, mobile, and web. Troubleshoot software and connectivity issues, manage problems impacting many clients, and resolve bug and issue reports through phone, chats, and ticketing systems. Act as a liaison between internal teams and customers, escalating issues appropriately while using strong analytical and problem-solving skills in a fast-changing technical environment.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide support to clients via phone, chats, and tickets.
  • •Deliver technical and functional support for Interactive Brokers platforms.
  • •Troubleshoot and support desktop applications across Windows, macOS, and Linux.
  • •Troubleshoot and support mobile applications on Android and iOS.
  • •Investigate, recognize, and escalate client-reported issues, including wide-scale problem management.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kAnnual BonusEquityParental LeaveLife InsuranceLong-term Disability

Key Requirements

  • •Bachelor’s degree, preferably in a technical field.
  • •1+ years in a client-facing support role.
  • •1+ years supporting Windows and Mac, including software and connectivity support.
  • •Experience using support ticketing systems.
  • •Excellent verbal and written communication skills, including English and French fluency.
Experience:1+ yearsFinancial services
Education:Bachelor's
Skills:CommunicationAnalytical thinkingProblem-solvingCollaborationTime management
Languages:EnglishFrench
Tech Stack:WindowsMacOSLinuxAndroidIOSWeb-based platformsSupport ticketing systems

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn