Contact Centre Representative I

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork"]

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communications. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions to resolve issues and ensure customers are satisfied by delivering high-quality service. Work in a team environment and support customers with strong communication skills, including Cantonese and basic English for communication and reading/writing.

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FursaFursa
HSBC
HSBC
5 hours ago

Contact Centre Representative I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communications. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions to resolve issues and ensure customers are satisfied by delivering high-quality service. Work in a team environment and support customers with strong communication skills, including Cantonese and basic English for communication and reading/writing.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer customer inquiries related to credit cards and general banking services via phone, email, and real-time communications, and process related matters.
  • •Discover customer needs and recommend appropriate products and services to meet expected results.
  • •Propose reasonable solutions to address customer difficulties and ensure customer satisfaction through high-quality service.

Key Requirements

  • •Strong customer service mindset and interest in working in customer service roles.
  • •Fluent Cantonese, clear thinking, strong communication and expression skills.
  • •Good teamwork spirit.
  • •Ability to communicate and read/write basic English; willing to accept shift schedules.
Skills:Customer serviceCommunicationTeamwork
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn