Senior Cargo Agent - Tokyo, Haneda - Japan

Provide a consistent customer experience for cargo services in coordination with GHA, supporting inquiries on rates, bookings, connections, and regulations. Monitor service delivery to EK standards, oversee import cargo receipt and breakdown, and ensure accurate cargo documentation compliant with local rules. Maintain flight handling reports, dispatch post-flight updates, process cargo telephone reservations, resolve escalated customer claims, and coach Cargo Agents while completing assigned administrative tasks.