Customer Experience Specialist (Atlanta, GA, US, 30328)

Crh
Atlanta
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Interpersonal communication","Written communication","Multitasking","Detail orientation","Customer service"]

Manage customer inquiries, questions, and concerns in a timely, professional manner while supporting quotes, orders, and related requests for a dedicated market. Handle incoming calls and email, provide updates on order status, and coordinate with transportation, planning, engineering, and sales. Create cases in NetSuite for customer issue resolution and product design, while meeting company attendance standards.

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Crh
Crh
1 month ago

Customer Experience Specialist (Atlanta, GA, US, 30328)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage customer inquiries, questions, and concerns in a timely, professional manner while supporting quotes, orders, and related requests for a dedicated market. Handle incoming calls and email, provide updates on order status, and coordinate with transportation, planning, engineering, and sales. Create cases in NetSuite for customer issue resolution and product design, while meeting company attendance standards.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process submissions and support customers’ quotes, orders, and inquiries for a dedicated market.
  • •Answer calls and handle email inquiries, providing courteous, timely customer service.
  • •Inform customers of order status and advise them of any changes.
  • •Comply with company attendance standards.
  • •Create cases in NetSuite for customer issue resolution and product design, coordinating with relevant teams.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

  • •1-2 years of customer service experience in an office environment.
  • •Experience in manufacturing or logistics is preferred.
  • •Excellent interpersonal and oral/written communication skills.
  • •Comfortable user of Excel.
  • •Detail-oriented with the ability to multi-task in a fast-paced team environment.
Experience:1-2 years
Skills:Interpersonal communicationWritten communicationMultitaskingDetail orientationCustomer service
Tech Stack:ExcelNetSuite

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn