Associate Operations Manager

Cloud Kitchens
Los Angeles
Workplace: OnsiteFull timeUSD 70,304 - 73,000 annuallyFunction: Business OperationsSkills: ["Leadership","Training","Customer service","Relationship management","Teamwork"]

Oversee daily operations at a Cloud Kitchen facility, including facility maintenance, sanitation compliance, and efficient order fulfillment. Lead and train a dedicated facility team, manage a janitorial team, and drive excellent customer service and partner retention as the primary point of contact. Lead facility tours and sales pitches for prospective partners. Own onboarding quarterbacking, KPI reporting, and facility P&L, while coordinating maintenance and repairs for core equipment.

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FursaFursa
Cloud Kitchens
Cloud Kitchens
1 day ago

Associate Operations Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Oversee daily operations at a Cloud Kitchen facility, including facility maintenance, sanitation compliance, and efficient order fulfillment. Lead and train a dedicated facility team, manage a janitorial team, and drive excellent customer service and partner retention as the primary point of contact. Lead facility tours and sales pitches for prospective partners. Own onboarding quarterbacking, KPI reporting, and facility P&L, while coordinating maintenance and repairs for core equipment.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and train a facility team, including scheduling, training, and performance management.
  • •Manage order fulfillment to deliver excellent customer service.
  • •Oversee janitorial work and uphold cleaning and sanitation protocols to meet local health and safety regulations.
  • •Lead facility tours and sales pitches, proactively engaging restaurants and developing relationships.
  • •Quarterback onboarding for new restaurant partners, assist with permits and delivery platform setup, and manage partner experience to prevent churn.

Pay and Benefits

Salary: USD 70,304 - 73,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kHsaPaid Leave

Key Requirements

  • •2 years of operations management experience (preferred).
  • •2 years of employee/team management experience (preferred).
  • •2 years of restaurant management experience (preferred).
  • •2 years of property management experience (preferred).
  • •Ability to oversee daily operations, facility maintenance, and sanitation compliance.
Experience:Food deliveryRestaurant operationsFacility operations
Skills:LeadershipTrainingCustomer serviceRelationship managementTeamwork
Languages:English

Company Brief

Cloud Kitchens
Operates delivery-focused ghost kitchen facilities that lease kitchen space and provide infrastructure, technology, and logistics to restaurants and virtual brands to optimize food delivery operations and expand market reach.
Industry: Restaurants & Food Service
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Los Angeles, United States
Founded: 2016
WebsiteLinkedIn