Senior Merchant Success Manager (Drive), Enterprise Sales

DoorDash US
Atlanta, Austin, Chicago, Denver, Philadelphia, Miami, United States
Workplace: RemoteFull timeUSD 35.36 - 52Function: SalesEducation: bachelorsSkills: ["Communication","Interpersonal skills","Cross-functional collaboration","Problem-solving","Organizational skills"]

Own a portfolio of franchise groups/brands and drive day-to-day execution for DoorDash Drive growth. Partner with franchise C-suite and operations leads to strategize, run business reviews, and co-create solutions based on measurable needs. Serve as the primary point of contact for Drive issues, ensuring resolution and operational improvements. Collaborate cross-functionally to influence the Drive roadmap and deliver a best-in-class experience for store operators and customers.

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DoorDash US
DoorDash US
1 day ago

Senior Merchant Success Manager (Drive), Enterprise Sales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of franchise groups/brands and drive day-to-day execution for DoorDash Drive growth. Partner with franchise C-suite and operations leads to strategize, run business reviews, and co-create solutions based on measurable needs. Serve as the primary point of contact for Drive issues, ensuring resolution and operational improvements. Collaborate cross-functionally to influence the Drive roadmap and deliver a best-in-class experience for store operators and customers.
Location: Atlanta, Austin, Chicago, Denver, Philadelphia, Miami, United States
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Develop growth plans and spearhead day-to-day execution for a portfolio of franchise groups/brands.
  • •Engage franchisees in growth strategy conversations and execute Drive white label growth opportunities.
  • •Manage and deepen partner relationships, including conducting business reviews and co-creating solutions.
  • •Act as primary point of contact for Drive issues, drive resolution, and deliver operational improvements.
  • •Work cross-functionally with the Drive team to ensure franchisees have the best experience and influence the product roadmap.

Pay and Benefits

Salary: USD 35.36 - 52
Perks:401kPaid ParentalHealth InsuranceDentalVisionPaid LeaveLife InsuranceDisability InsuranceWellness Stipend

Key Requirements

  • •3-5+ years of experience in consulting, client success, account management, or sales.
  • •Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions.
  • •Expert communication and interpersonal skills.
  • •Bachelor’s degree required.
  • •Ability to strategize with franchisees and manage partner relationships and business reviews.
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCross-functional collaborationProblem-solvingOrganizational skills
Languages:English
Tech Stack:SigmaTableauExcelSalesforceCRM

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn