Customer Service Agent Part Time (Oklahoma City, OK, US)

American Airlines Group
Oklahoma City
Workplace: OnsitePart timeUSD 20.23+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Professional communication","Attention to detail","Ability to work in a fast-paced environment"]

Provide courteous, efficient, friendly customer service at the gate and service areas by issuing and reissuing tickets, booking and confirming reservations, and rebooking passengers during irregular operations. Handle check-in and seat assignments, vouchers and travel coordination, boarding and departure announcements, and baggage processing. Assist special-needs passengers and unaccompanied minors, operate gate and scanning equipment, maintain accurate boarding timelines, and follow DOT/FAA/TSA and company standards.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Customer Service Agent Part Time (Oklahoma City, OK, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide courteous, efficient, friendly customer service at the gate and service areas by issuing and reissuing tickets, booking and confirming reservations, and rebooking passengers during irregular operations. Handle check-in and seat assignments, vouchers and travel coordination, boarding and departure announcements, and baggage processing. Assist special-needs passengers and unaccompanied minors, operate gate and scanning equipment, maintain accurate boarding timelines, and follow DOT/FAA/TSA and company standards.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Issue, reissue, refund, book, and confirm passenger tickets and flight reservations.
  • •Perform passenger check-in, seat assignment, upgrades, and rebooking during irregular operations.
  • •Operate gate/scanning equipment, manage boarding and deplaning processes, and deliver required flight documents.
  • •Process baggage transactions, including checking/tagging bags, handling kiosk/baggage processing, and resolving baggage issues.
  • •Assist passengers with special assistance, unaccompanied minors, and during security/emergency situations while meeting attendance requirements.

Pay and Benefits

Salary: USD 20.23 hourly
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be authorized to work in the U.S.
  • •Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements.
  • •Completion of FAA criminal background checks and ability to secure appropriate airport authority and/or U.S. Customs security badges for unescorted access privileges (if applicable).
  • •Preferred: working knowledge of Sabre or other Passenger Service Systems and previous face-to-face customer service experience.
Experience:Customer serviceAirline operations
Education:High School
Skills:Customer serviceProfessional communicationAttention to detailAbility to work in a fast-paced environment
Licenses:Valid driver’s license
Tech Stack:Sabre

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn