Director of Launch Operations

Luxury Presence
Austin
Workplace: RemoteFull timeUSD 190,000 - 220,000 annuallyFunction: Executive & General ManagementExperience: 5+ yearsSkills: ["Communication","Executive communication","Cross-functional collaboration","Process design","Data-driven decision-making"]

Own the end-to-end client activation experience across onboarding, launch, and activation, raising the bar for speed, consistency, and quality at 3x current volume. Lead Launchpad as a product—setting vision, roadmap, and shipping priorities—and ensure it becomes the system of record with clean data flowing to Salesforce. Drive AI-native operations by automating the activation workflow, defining performance metrics, and leading a small team of senior operators.

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Luxury Presence
Luxury Presence
2 days ago

Director of Launch Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Closed

Job Summary

Own the end-to-end client activation experience across onboarding, launch, and activation, raising the bar for speed, consistency, and quality at 3x current volume. Lead Launchpad as a product—setting vision, roadmap, and shipping priorities—and ensure it becomes the system of record with clean data flowing to Salesforce. Drive AI-native operations by automating the activation workflow, defining performance metrics, and leading a small team of senior operators.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own the operating model for onboarding, launch, and activation across the full product set.
  • •Set materially higher standards for client activation speed, consistency, and quality, and guide the organization to meet them at 3x volume.
  • •Own Launchpad’s product vision, roadmap, prioritization, and delivery, including directing engineering and Salesforce development resources.
  • •Make Launchpad the system of record for activation with clean data flowing to Salesforce, and support the broader tooling used by Onboarding and PFT.
  • •Build AI-native operations by identifying workflow steps that shouldn’t require humans and integrating AI capabilities into Launchpad and surrounding workflows.
Travel: Low travel

Pay and Benefits

Salary: USD 190,000 - 220,000 annually

Key Requirements

  • •5+ years in operations roles at a SaaS or technology company, including experience leading a team.
  • •Direct experience running the operational layer behind implementation, onboarding, professional services, or delivery.
  • •Track record of raising operational performance through improvement (not incremental tuning) and building support for change across senior stakeholders.
  • •A product-manager mindset for operations: define a two-year vision, prioritize ruthlessly, and ship.
  • •Hands-on with AI and strong command of Salesforce and the systems that support a delivery organization.
Experience:5+ years
Skills:CommunicationExecutive communicationCross-functional collaborationProcess designData-driven decision-making
Tech Stack:AISalesforceLaunchpad

Company Brief

Luxury Presence
Provides websites, marketing, CRM integrations, and digital branding solutions tailored for luxury real estate agents and brokerages to showcase listings, generate leads, and manage client relationships online.
Industry: PropTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Angeles, United States
Founded: 2015
WebsiteLinkedIn