Account Manager – Shanghai, China

Kpler
Shanghai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Negotiation","Relationship building","Influencing stakeholders","Forecasting","Strategic account planning"]

Own and grow a China commodities book of strategic enterprise accounts by building and expanding relationships, driving upsell and cross-sell of data and platform solutions, and translating client needs into measurable ROI. Lead executive discussions, develop tailored account plans, and keep accurate pipeline and forecasting in CRM while monitoring commodity market dynamics across China. Partner with sales support, customer success, and product experts to convert usage insights into expansion opportunities.

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Kpler
Kpler
13 hours ago

Account Manager – Shanghai, China

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own and grow a China commodities book of strategic enterprise accounts by building and expanding relationships, driving upsell and cross-sell of data and platform solutions, and translating client needs into measurable ROI. Lead executive discussions, develop tailored account plans, and keep accurate pipeline and forecasting in CRM while monitoring commodity market dynamics across China. Partner with sales support, customer success, and product experts to convert usage insights into expansion opportunities.
Location: Shanghai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Proactively build, retain, and expand strategic relationships across assigned commodity accounts in China to drive customer satisfaction and net retention.
  • •Lead upselling and cross-selling campaigns to identify client needs and introduce complementary Kpler data solutions and platforms.
  • •Initiate and lead strategic discussions with directors, senior managers, and executive stakeholders to uncover business challenges and demonstrate ROI.
  • •Partner cross-functionally with sales support, customer success, and product experts to convert usage insights into expansion opportunities.
  • •Develop account plans and maintain market and pipeline intelligence, including accurate sales forecasting and account health metrics in CRM.

Key Requirements

  • •Demonstrated track record in B2B account management, client retention, or strategic account growth within B2B SaaS, data intelligence, energy, or commodities.
  • •Proven ability to engage, negotiate with, and influence senior decision-makers and business leaders in commodities or financial sectors.
  • •Native or fluent Mandarin with strong business English proficiency for engaging local clients and collaborating globally.
  • •Solid understanding of account expansion techniques, including whitespace identification, multi-threading, and upselling data/analytics solutions.
  • •Nice-to-have: prior experience with market data, analytics platforms, or SaaS tools for energy, shipping, or physical commodities trading.
Experience:B2B SaaSData intelligenceEnergyCommodities
Skills:NegotiationRelationship buildingInfluencing stakeholdersForecastingStrategic account planning
Languages:MandarinEnglish
Tech Stack:CRM

Company Brief

Kpler
Provides real-time commodity, shipping and trade intelligence combining satellite, AIS, customs and market data to deliver analytics for energy, dry bulk, petrochemicals, metals and agricultural markets, enabling trading, risk management and market transparency.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn