Technical Customer Support Representative, Senior

CHS
United States
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Customer support","Attention to detail"]

Serve wholesale customers by resolving business-to-business inquiries and disputes for crop protection and crop nutrient accounts. Handle billing and payment questions, intake and escalate disputes, and support onboarding and customer portal access. Provide contract and order support, including bids, price quotes, and policy explanations, while coordinating with internal teams to investigate and resolve issues. This role is hybrid, requiring at least 3 days per week in the Inver Grove Heights, MN office.

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FursaFursa
CHS
CHS
2 days ago

Technical Customer Support Representative, Senior

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve wholesale customers by resolving business-to-business inquiries and disputes for crop protection and crop nutrient accounts. Handle billing and payment questions, intake and escalate disputes, and support onboarding and customer portal access. Provide contract and order support, including bids, price quotes, and policy explanations, while coordinating with internal teams to investigate and resolve issues. This role is hybrid, requiring at least 3 days per week in the Inver Grove Heights, MN office.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Facilitate customer billing inquiries related to payment confirmations, prepay balance, invoice/payment status, and document reprinting.
  • •Intake and support resolution of customer disputes (quality claims, delivery issues, invoices, contract and pricing discrepancies), escalating complex cases to a supervisor as needed.
  • •Support onboarding and customer portal access, including monitoring set-up progress, addressing delays, and providing welcome packets.
  • •Initiate account changes such as bank account and shipping location as needed.
  • •Provide contract and order support, including posted bids, price sheet quotes, contract policy explanations, and updates on balances, delivery, amendments, and confirmations.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness StipendLife InsurancePaid Leave401kPensionProfit SharingDisability InsuranceAdoption Assistance

Key Requirements

  • •2+ years of experience in customer service and technical support
  • •High school diploma or GED
  • •Ability to read, write, and communicate in English to customers and coworkers
  • •Proficient with MS Word, Excel, and PowerPoint
  • •Working knowledge of basic accounting practices
Experience:2+ yearsCustomer serviceTechnical supportBusiness-to-business (B2B)Agribusiness
Education:High School
Skills:CommunicationProblem-solvingCustomer supportAttention to detail
Languages:EnglishSpanish
Tech Stack:MS WordExcelPowerPoint

Company Brief

CHS
CHS Inc. is a farmer-owned cooperative that provides crop nutrients, grain marketing, energy, and food and ingredient solutions. It serves agricultural producers and rural communities across the United States and internationally.
Industry: Agriculture
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Inver Grove Heights, United States
Founded: 1931
WebsiteLinkedIn